Emplois

    Customer Support Specialist - Monaco, France - The Ridge

    The Ridge
    The Ridge Monaco, France

    il y a 3 semaines

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    À temps partiel
    Description

    Ridge creates durable products with simple and functional designs, built to withstand anything life throws your way. We carefully select materials based on feedback from our community, always aiming to enhance everyday life. Let's achieve more with less.

    Our journey began in 2013 with The Ridge Wallet, which started as a Kickstarter project and has now reached the hands and pockets of over 3 million individuals globally. We operate worldwide, serving customers in the US, Canada, the UK, EU, and Australia through platforms like Shopify, Amazon, and various wholesalers. Our product range has grown to include KeyCases, Bolt Action Pens, Knives, Rings, Watches, and more exciting projects in development.

    If you're seeking a role with immense growth opportunities but are prepared to meet high standards of productivity and quality, we want you on our team. As a fully remote company, we leverage global talent to assemble the best team possible.

    The Position

    Main Responsibilities:

    Multilingual Customer Support Specialist:

    1. Handle customer inquiries via email using Kustomer in the customer's native language.
    2. Deliver exceptional customer support by resolving issues, providing product details, and addressing queries.
    3. Collaborate with CX teams to maintain top-notch customer service across all supported languages.

    CX-Social Management:

    1. Monitor and manage various social media platforms in multiple languages to swiftly respond to customer messages, comments, and DMs.
    2. Foster positive customer engagement and cultivate brand loyalty through interactive and informative social media interactions.
    3. Work with the social media team to align CX-Social strategies with overarching marketing goals.

    Cultural and Linguistic Support

    1. Contribute to building a Knowledge Base for essential product names.
    2. Review and offer feedback on product pages, advertisements, and copy materials.

    Desired Candidate Profile

    Requirements:

    • Proficiency in multiple languages, either as a native speaker or holding a CFER C1 level in German, French, and/or Spanish to engage effectively with regional stakeholders.
    • Prior experience in customer service, social media management, and translation.
    • Familiarity with CRM platforms like Kustomer, Gorgias, and Zendesk.
    • Excellent written and verbal communication skills in English and all supported languages.
    • Strong problem-solving skills and a customer-centric approach to handling queries and issues.
    • Experience with social media management tools such as Agora Pulse or Sprout.
    • Ability to work well in a team environment and communicate efficiently with cross-functional teams.
    • Great organizational abilities and keen attention to detail.
    • An enthusiasm for languages, cultures, and global market trends is advantageous.

    What We Offer

    • Join a company with a proven history of success
    • Flexible work arrangements
    • Chance to create a positive impact
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