Apprenticeship - Customer Service Project Manager - Paris, France - Clarins

Clarins

Entreprise vérifiée

Paris, France

il y a 3 semaines

Posté par:

Sophie Dupont

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Description

Apprenticeship - Customer Service Project Manager Assistant:

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence.

Its _raison d'être_ is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story?

Main missions:

Check of daily contacts on our Customer care tool (New & Open / Orphan / suspended)
Coordination between regional Customer services agents and the different hubs and internal teams involved
Help to manage TMA run tickets for the countries and region
On our ticketing tool
On our phone call tool
Regular review / update / improvement

- of the macros linked to AI recommendation / countries requests
- of the procedures

Tests new features...

Reporting:
Complete the monthly KPI CC report

Complete the monthly analysis comittee report

Monthly quality assessment of the agents and elaboration of the quality committee report

Ad hoc analysis

Profile:

Business school student or equivalent with at least 1 long-term internship