Client Service Partner - Sophia Antipolis, France - CSC (Corporation Service Company)

CSC (Corporation Service Company)
CSC (Corporation Service Company)
Entreprise vérifiée
Sophia Antipolis, France

il y a 1 semaine

Sophie Dupont

Posté par:

Sophie Dupont

beBee Recruiter
Description

Title:
Client Service Partner

Location:
Sophia Antipolis

Working Hours:
Monday to Friday - 8am - 5pm
**Hybrid - 3 days in the office

As a Customer Service Partner, you will be responsible for providing clients with business-to-business support, taking and fulfilling orders, as well as managing a portfolio of digital assets.

Additionally, you will be working with the Product Manager with different duties.

This role would suit someone who is internet savvy and seeking a career working with cutting-edge technology and global internet branding.


Some of the things you will be doing:

  • Building and maintaining client relationships by providing excellent customer service to both internal and external clients
  • Providing service support for accounts (handling service issues, invoicing questions and research for individual client requests)
  • Managing a portfolio of domain names, trademarks and brand protection business to help protect and secure their global internet brands
  • Taking and fulfilling orders, partnering with our clients to become their trusted advisor
  • Identifying new revenue opportunities/enhancements to product offerings
  • Cooperatively work with Service Support teams to complete internal and external customer orders
  • Assisting Product Managers with brand launches, problemsolving, product development and troubleshooting
  • Understanding and communicating Industry changes and new product offerings to clients
  • Research and analysis of customer data
  • Conducting online demonstrations for clients and sales staff

What technical skills, experience, and qualifications do you need?

  • Must be fluent in English and German
  • Experience in a similar customer serviceorientated role is advantageous
  • Outstanding written and verbal communication skills
  • Strong Microsoft Office skills including MS Excel, Word and Outlook
  • Ability to work independently as well as on a team
  • Exceptional organizational skills with the ability to prioritize work, unsupervised, under pressure in a busy environment
  • Previous experience in producing quality results with high attention to detail
  • Ability to be direct, open, and honest when dealing with customers and coworkers
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