Customer Success Manager, Email Security - Paris, France - Check Point Software Technologies Ltd.

Check Point Software Technologies Ltd.

Entreprise vérifiée

Paris, France

il y a 2 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Your Team:

Please note that this position is 100% Remote

Your Impact & Responsibilities:

Plan and execute our postsale onboarding process, to move the Avanan platform to production and provide the initial training
Assist and track customers with the ongoing deployment and usage of Avanan's products and services
Author and contribute to knowledge base articles and user guides
Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers
Collaborating with Marketing and Sales to measure customer satisfaction and collect customer feedback for each area of the business
Develop and nurture relationships with key customer decision makers
Identify new opportunities within existing accounts (Upsell/Crosssell) and maintain existing accounts (renewal)
Liaise with other departments (Products, Engineering, Support) around field priorities and ongoing product roadmap priorities; act as the internal customer advocate

Your Knowledge & Skills:

Strong understanding of how Internet protocols work (HTTP, SMTP, etc.)
Knowledge of HTTP/S, SMTP, DNS, LDAP or similar protocols, Linux, Office 365, G-Suite.
Strong technical presentation and communication skills, both verbal and written
Demonstrated industry experience interacting with customers
Technical background in messaging and Internet security principles
Ability to work independently in a highvelocity environment
Energetic, hard working, positive attitude, team player, flexible yet organized and consistent

It would be great if you also have: