Aftersales Claim Leader - Bordeaux, France - Automotive Cells Company (ACC)

Automotive Cells Company (ACC)

Entreprise vérifiée

Bordeaux, France

il y a 6 jours

Posté par:

Sophie Dupont

beBee Recruiter

Description

Join us and be a pioneer for a green transport revolution.

Automotive Cells Company (ACC) is one of Europe's newest and most exciting high-tech companies. Backed by Saft-Total, Stellantis and Mercedes-Benz, ACC is set to
power the future of the automotive industry by innovating in battery technology.

We aim to produce sustainable, affordable, high-capacity, longer-life batteries as a
cleaner alternative to current energy sources.

We have created an R&D center and new state-of-the art facility in Nouvelle Aquitaine, France, and we are building gigafactories in Germany and Italy, in addition to the one already built in Hauts de France.

We need a range of
skilled and agile people to bring our vision to life, especially in the areas of industrialization, mechanical design, testing/prototyping and any other function of a new-born company.

If you're looking to take your career further than you imagined, if you're passionate about creating cleaner transport, we'd like to hear from you.

Our core Values are :
Pioneering Spirit, Fast & Agile, Excellence, Greener & Cleaner

Accelerating sustainable mobility for all.

Job description:

Overall job definition:

The After-Sales Claim leader has the responsibility to pilot OEM Customer claims coming OEM field centers, and support when necessary claims coming OEM factories.

Ensure reactivity and traceability at all steps, until claim successful closure by ACC and by the OEM customer
Coordinate transversally all internal (Engineering, Quality, SupplyChain, Customer Projects & Serial life,) and external stakeholders, to solve claims and deliver cost and technical competitive solutions,
Coordinate with ACC factories for problem solving & ensure that action plan are defined & implemented

She / he should be a reactive and pragmatic professional, strongly business minded, focused on customer satisfaction and resolving customer issues, with leadership, effective communication and team spirit.

She / he will report to the Customer Satisfaction & Warranty Manager.

Main missions:

Pilot Claim resolution by ensuring reactivity in answer from plant quality, from V&V and testing by respecting GP relative to claim management
Ensure that claim are answered in time to customer and if not make sure that a deadline is negotiated with customer to prevent penalties
Registrate all claims received in ACC internal tool and respect process to fulfill tools
Execute operational tasks to be able to bring back module from customer site to expertise center
Update and analysis following KPI:
Deadline to answer a claim
Number of claims & status of advancement
Number of claims under warranty status

Profile:

Knowledge:

Experience in automotive area, if possible in aftersales, preferably within a Tier1 supplier or in aeronautical company.
Knowhow about battery / electric vehicle battery industry and technology is a significant plus.

Experience:

At least 3 years of experience in the automotive or battery sector at aftersales or similar function.

Qualifications:

French and English mandatory.
German and/or Italian are a significant plus.

Some extra skills:

Experience on battery and/or electronic components.

Limited travel to ACC factories (Billy-Berclau in France, Kaiserslautern in Germany, Termoli in Italy) or customer reman center in Germany and in Italy.

Possibility for part-time remote work aligned with operational priorities.

Why join us?

Our Advantages and Perks:

new premises, parking spaces reserved for carpoolers, possibility of recharging your electric car on reserved spaces in our parking lot.

You will also benefit from access to our Sports & Culture association, conferences, and also sports, holidays and culture subsidy.

**Our process usually involves 3 interviews: 2 technical and one HR.