Junior System Administrator - Boulogne-Billancourt, France - Wiser Solutions

Wiser Solutions

Entreprise vérifiée

Boulogne-Billancourt, France

il y a 3 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

Company Description

Wiser Solutions is a suite of in-store and eCommerce intelligence and execution tools.

We're on a mission to enable brands, retailers, and retail channel partners to gather intelligence and automate actions to optimize in-store and online pricing, marketing, and operations initiatives.

Our Commerce Execution Suite is available globally.

Job Description:

About the role:

This role will require you to support all Wiser employees with services that include but are not limited to; Service Desk Support, Basic Network Administration, Windows/MAC Administration, Peripheral Support, Active Directory Administration, SharePoint Administration, O365 Support and Administration along with miscellaneous support duties as designated by the Enterprise Systems Manager.

Essential Functions:

Ticket creation, fulfilment, escalation and solution follow up to ensure quality of service
Ability to configure, maintain and improve processes for end user satisfaction
Familiarity with Active Directory, OneLogin IAM, SharePoint, O365 licensing and administration
Experience/Troubleshooting skills with Windows and Mac Desktops/Laptops
Experience/Troubleshooting skills with Intune/Autopilot and JAMF; Image building and automation
A deep understanding of Microsoft Office products
Basic administration duties with Firewalls/Network Switches/Access Points an asset (Meraki Preferable)
Familiarity with Slack, Teams, Zoom and Boardroom Teleconferencing equipment
Familiarity with ITIL processes and Service Desk best practices
Experience working with ticketing systems such as JIRA, NinjaOne, Cherwell, ServiceNow etc.
Having experience with configuring Service Desk Software is a plus.
A professional demeanor with end users and developers
Adherence to strict SLAs ensuring the best customer service for the Wiser community
Ensure documentation is updated as required.

Qualifications:

Required Qualifications, Education, and Experience:

Bachelor's degree/Technical Degree in Information Technology; or relevant work experience
4+ years of progressive support and administration experience
1+ years working in an MSP would be an asset
Progressive certifications related to role a nice to have:
Apple Support Certifications (ACSP, MacOS Support v12/13, Apple Support Professional)
Microsoft Support Certifications (Windows, Microsoft 365, Azure/AD, Intune/Autopilot)
CompTIA A+
Excellent communication skills with the ability to assist users who has a varying amount of technical expertise
Strong command of the English language

Additional Information

Reports to_ : Enterprise Systems Manager
Location _: Boulogne, France : 2+ Days Per Week in the office
As Required
Other Duties_ : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Occasional after hours or weekend on call requirements for business impact support. Duties, responsibilities, and activities may change at any time with or without notice.
Travel_ : Occasionally as needed.

EEO STATEMENT
Wiser Solutions, Inc. is an Equal Opportunity Employer and prohibits Discrimination, Harassment, and Retaliation of any kind. Wiser Solutions, Inc.

is committed to the principle of equal employment opportunity for all employees and applicants, providing a work environment free of discrimination, harassment, and retaliation.

All employment decisions at Wiser Solutions, Inc.

are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, national origin, family or parental status, disability, genetics, age, sexual orientation, veteran status, or any other status protected by the state, federal, or local law.

Wiser Solutions, Inc. will not tolerate discrimination, harassment, or retaliation based on any of these characteristics.