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Issy-les-Moulineaux

    Housekeeping Attendant - Issy-les-Moulineaux, France - Accor

    Accor
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    À temps plein
    Description

    Company Description

    Job Description

    Housekeeping Attendant

    Passionate about Housekeeping? As a Housekeeping Attendant, you will work with your team to create unforgettable experiences for our guests.

    To provide a consistent housekeeping service to guest rooms, balconies, bathrooms, restaurants, public areas and circulatory areas that meets the hotel's standards for cleanliness and presentation.

    KEY ROLES & RESPONSIBILITIES

  • Cleans and maintains areas of responsibility according to set standards and procedures
  • Replenish guest supplies
  • Ensure guests requests are promptly and courteously met
  • Report damage or malfunction in hotel rooms/areas to Supervisor
  • Maintain equipment in a proper state of cleanliness and repair
  • Maintain a section room report as well as a daily productivity report
  • Attend daily briefings with supervisor and takes on daily assigned tasks
  • Reports lost and found articles to the housekeeping office immediately
  • Handle guest complaints, reporting them to Supervisor immediately
  • Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
  • Record room status in allocated section accurately
  • Comply with hotel's health, safety and hygiene policy
  • Adhere to personnel grooming and hygiene standards
  • Attend meetings and training sessions as required
  • Carry out valet services when required (e.g. delivery of linen, processing laundry orders)
  • Fully understands the difference in guest levels (VIPs) and Room Categories
  • Must adhere to all Lost and Found procedures
  • Proper follow up of HK SOPs
  • Must comply with all fire evacuation procedures and first aid trainings
  • Must comply with Sofitel grooming standards
  • To attend proper trainings and have best conduct at work
  • Qualifications

    PERSONAL ATTRIBUTES

  • Good organizational skills
  • Good level of engagement with guests
  • Good knowledge of Housekeeping Operations
  • QUALIFICATIONS

  • Secondary education
  • Good Housekeeping knowledge
  • EXPERIENCE

    Minimum 2 years experience in a similar capacity in a luxury hotel environment.

    Additional Information

    Our commitment to Diversity & Inclusion:
    We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.


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