Customer Data Coordinator - Montigny-le-Bretonneux, France - Nissan

Nissan
Nissan
Entreprise vérifiée
Montigny-le-Bretonneux, France

il y a 3 semaines

Sophie Dupont

Posté par:

Sophie Dupont

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Description
Nissan is more than a car company. We are an innovation company. We take the most innovative thinking in the industry and combine it with performance, value, efficiency, safety, and style.


The result:
Cars that thrill you every time you get behind the wheel.


With over 150 million vehicles produced globally, Nissan continues with the goal to enrich the lives of our employees and customers alike.


As a Customer Data Coordinator, your main objectives are to maintain data control in data governance and master data management initiatives on a day-to-day basis.

You will take ownership of the data and work with the business to manage projects day-to-day activities, including ALPFA (Analytics Leading Platform For After-sales) a data analytics platform used for CRM communication.

Main tasks and responsabilities


  • Project management of tools including ALPFA - data analytics tool for After-Sales, used for CRM communication activities
  • Coordination with RBU for the deployment of tools in each country (technical enablers, data validation, UAT...)
  • Coordination with NML headquarters and global IS team on project deployment
  • Workshops with RBU for on-boarding and training
  • End-to-end deployment of tools, coordination with NE IS, and other stakeholders (Publicis...)
  • DMS audit in countries prior to new tools deployment
  • Support AS function for Retention measurement through ALPFA
  • Maintain quality of the data using customer feedback, concerns, questions; internally reporting metrics; evaluating and identifying issues; and coordinating and implementing corrections regularly.
  • Monitor data usage to assist teams, share best practice trends in data use, and provide insight into how and where teams can use data to help in day-to-day decision-making.
  • Ensure compliance and security of the data.
Job requirements

  • Master's degree in quantitative or business related field is required.
  • Process oriented
  • Project management skills
  • Ability to work in cross functional teams
  • Operational excellence
  • Data management/governance expertise
  • Experience in supporting data quality and data management related projects within a large scale corporate organization.
  • Automotive experience is preferred.
Specific technical skills

  • Knowledge of information technologies, standards, and best practices prevalent in data governance, data quality, and data privacy.
  • Familiarity with data management principles & practices.
  • Experience creating and documenting policies & procedures.
  • Ability to work with both business stakeholders and technical support teams to resolve data issues.
  • Ability to communicate successfully with stakeholders at all levels to understand and translate their needs.
  • Ability to communicate with highly technical individuals about the desires, insights and observations of the business to ensure development and deployment of appropriate solutions.
  • Ability to simplify


At Nissan, we believe that the differences among us - differences in race, gender, age, mindset, religion and much more - make us stronger and equip us to better serve our customers and communities.

We are committed to creating positive change that ensures transparency and inclusivity throughout the career journey, in order to build teams that create a sense of belonging for all members.

Montigny Le Bretonneux Yvelines France
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