- Onboarding: Guide new clients through a seamless 4‑week onboarding process, ensuring they are fully set up and confident with our system.
- Support: Be the first point of contact for hoteliers, handling their questions and resolving issues efficiently via email, chat, and phone.
- Account Management: Act as a trusted advisor to our partners, ensuring they have the necessary tools and support to succeed.
- Additional Responsibilities: There will be opportunities for on‑site client visits and assisting with the design and delivery of training sessions.
- Competitive Salary of 2000 bruto per month
- Work-Life Balance: 20 vacation days per year.
- Growth: We support your professional development and provide the best tools for both office and remote work.
- Team: You'll be part of a diverse, multilingual team and have the chance to work with passionate hoteliers.
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Customer Success Specialist - Paris - Noovy
Description
Fulltime Freelance Contract Opportunity
Want to change your career from Frontdesk/Reservation to Customer Success Specialist (French Market) at Noovy?
Are you passionate about hospitality and love helping people succeed? Noovy is looking for a Customer Success Specialist to join our team, focusing on our clients in the French market. You'll be the go‑to expert for hoteliers, ensuring they get the most out of our platform and build a lasting partnership with Noovy.
What you'll do:
Who you are:
Experience: You have at least 1 year of experience in hotel operations (e.g., front desk, reservations) and a solid understanding of systems like PMS, booking channel management, and hotel revenue management.
Skills: You are a natural communicator with strong empathy, patience, and problem‑solving skills. You have a genuine passion for the hospitality industry.
Languages: You are fluent in French and English.
Location: Remote
You are also willing to travel for on‑site client onboarding in France.
What we offer:
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