Stage - Customer Care Data Analyst (X/f/m) - Paris, France - Doctolib

Doctolib

Entreprise vérifiée

Paris, France

il y a 1 semaine

Posté par:

Sophie Dupont

beBee Recruiter

Description

What we do:

Health is one of the most precious things we have.

Care teams are working harder and harder to serve their patients.

However, their task is becoming increasingly difficult as there are not enough health care professionals to treat the growing number of patients, and they are often isolated or spread unevenly across geographic regions.

They don't have the means to help everyone every day and run their medical practices or hospitals.

At Doctolib, we believe technology can help solve this challenge.

Doctolib is a purpose-led company that strives for a healthier world with more than 2,500 employees across France, Italy, and Germany.

Since 2013, we have been improving the daily lives of more than 300,000 healthcare professionals by providing them with new-generation technologies and services.

We serve more than 70 million patients, offering a fast, frictionless and secure journey to meet their care needs.

To achieve that, we have been assembling a team dedicated to improving healthcare with a human-centric approach and an entrepreneurial mindset.

And as we believe in improving access to healthcare for everyone - regardless of where they come from, what they look like - we strive to recruit talents who truly reflect our diverse user base.

What you'll do:

You will directly serve our two Customer Care Performance subteams focused on improving Customer Support and Technical Services performance along with providing their operational counterparts dashboards to follow their performance.

Your responsibilities include but are not limited to:

Provide the teams the right data to help them validating their performance improvement projects hypothesis, orientate their roadmap and monitor their project impacts
Help and facilitate Dotolibers key decision making by providing deepdive analysis
Help defining, building, and monitoring macro Doctolib KPIs
Collaborate with other Data Team members to share technical, analytical and statistical best practices
Build positive and trustful relationship while working with key stakeholders to identify business needs, challenges & opportunities

Our data stack:

BI / Reporting: Tableau
Ad-Hoc / Exploration (SQLbased analysis): Periscope Data, Datagrip

Who you are:

If you don't meet all the requirements below but believe this opportunity matches your expectations and experience, we still encourage you to apply

You could be our next team mate if you:

Currently enrolled in a French 'Grande Ecole', Master degree or higher in a quantitative field (Mathematics, Computer Science, Physics, Engineering, Economics, etc.)
SQL basics, BI tool knowledge (Tableau, Periscope, Sisense, etc.) is a plus
A previous professional experience in data analysis is a plus
Good analytical skills, rigorous mindset
French and English speaking on a fluent level is a must and additional language skills in German or Italian would be a plus

Now, it would be fantastic if you had:

Excellent communication skills: experience in synthesizing and communicating data clearly. Ability to present analytics to a wide range of constituents in a relatable and understandable manner
Strong analytical and problemsolving skills, ability to think strategically and "outside the box"

What we offer:

A 3month dedicated onboarding program the Doctolib Academy
A sports and wellness provider offering classes for all
A lunch card and various catering offers in our offices
Continuous training programs on all key competencies (English, soft skills, expertise)
Highquality office spaces supporting collaboration, health and wellbeing
Team building & Company events (Doctoberfest, Kids day,)

About the flexible office policy at Doctolib
We provide 3 working modes, depending on your team set up.

Hybrid: you work 2 to 3 days per week from the office
Officebased: you always work from the office
Remote: you work remotely and meet your team once a month

The interview process:

Video Call with a Campus Recruiter
Video Call with the Customer Care Intelligence manager
Case study

Job details

Internship
Duration : 6 month
Start date : September 2023
Location : Levallois-Perret
Salary : to be defined
At Doctolib, we believe in improving access to healthcare for everyone regardless of where you come from, what you look like.

This translates into our recruitment process:
Doctolib is an equal opportunity employer. We don't just accept diversity at Doctolib, we respect and celebrate it_