Customer Solution Expert- Us Focused - Paris, France - Pelico

Pelico

Entreprise vérifiée

Paris, France

il y a 3 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

What you'll do & learn:

As a Support Operation Specialist at Pelico, you will play a vital role in providing exceptional technical assistance to our valued customers and maximizing the impact of the Pelico platform for our users.

Your primary responsibility will be to address and resolve customer issues related to our software platform, ensuring their satisfaction and successful utilization of our product.

You will address clients from different Industrial verticals & mostly based in the USA.

Our focus is on US East Coast hours, operating from France ; 4:00 PM to 11:00 PM.

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Problem Solving & Data Analysis_**- Serve as the first point of contact for customers seeking technical assistance and striving to provide them with outstanding customer experience.

Generate a significant impact on industrial performance in the client's plants by helping users leverage the platform.
Map, model and analyze the client's data to feed the platform.

_ Service Coordination_

Collaborate with crossfunctional teams, including Deployment, Product team and Engineering to escalate and resolve complex customer issues, identify recurring requests and contribute to ongoing product improvements.

_ Customer Satisfaction & Training_

Provide guidance and training to customers on the effective use of our platform's features and functionalities.
Help in building the best customer journey to create the most effective selfservice

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Integration and Tooling_**- Integrate, setup and customize the service support platform

Assist the team on putting in place automated workflows to streamline processes, increase customer satisfaction and internal productivity
Contribute to the creation of selfhelp resources, such as FAQs and knowledge base articles, to enable customers to find answers independently.

**What you embody

Analytical mind and capacity to apprehend and solve complex business problems. High appetite for data.
A highly motivated selfstarter who is ready to investigate, shake, sweep customer requests and meticulous attention to details
Background in Engineering/Business or related field/ equivalent experience.
You're bilingual French and English (verbal & written).
You have the willingness to create a strong clients satisfaction & genuinely love helping people and solving problems
You are autonomous, results oriented and you excel in stimulating environments.
Create impact for customers and see the product in the hand of happy users is important for you
Team player and collaboration is essential to you.
Passionate, proactive, and involved
Pelico promotes inclusion and nondiscrimination, and acts daily in favour of social mix, gender equality, senior citizens & disability_

What we offer
Join an exciting adventure with a lot of challenges at all levels