Care Officer Italy - Bordeaux, France - Yescapa

Yescapa

Entreprise vérifiée

Bordeaux, France

il y a 2 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

IN YESCAPA WE TRUST
Working at Yescapa means being part of our corporate culture:

13 different nationalities, a real melting pot

- a working environment and culture based on openness, respect, and performance
- sharing skills and team moments
- societal commitments
- a self-care tool via Moka Care

100% covered health insurance

- a telecommuting policy adapted to your location
- important life moments and the need to work from the other side of the world: We listen to the needs of our employees
- restaurant vouchers with Swile

CHALLENGES TO FACE

Being part of the Italian team and reporting to the Country Manager Italy, you will support our Italian-speaking community, develop our offer, and increase our conversion rate in this market.

This is a versatile and multi-tasking position primarily focused on customer support during the high season and on managing and implementing our vehicle offerings during the low season.

Your main missions include:

Participate in various actions ensuring the smooth running of rental departures (document checks, user followups, etc).
Having fluent communication in english with colleagues in other countries, if crossborder booking.
Managing user feedback (moderation and validation of reviews).
Handling and followup of claims during and after rentals.
Mediation between parties and liaison with the insurance partner.
Prospecting new owners of motorhome and campervan and onboarding/optimising their listings.
Implementing targeted actions to improve conversion rates.
Participating in the development of our business.

PROFILE
Yescapa is committed to cultural diversity, gender equality, and the employment of disabled workers.

Qualifications:

Fluent in Italian and have a good level of English (French is a plus).
Excellent communication and problemsolving skills.
Patient and empathetic with a positive attitude.
Attention to detail with the ability to multitask.
Strong organisational and time management skills, with the ability to prioritise tasks and work effectively under pressure.
Previous experience in customer relations.
Comfortable with working remotely and in a fastpaced environment.
Knowledge of the travel or tourism industry is a plus.

BOARDING KIT

Contract Type:
Seasonal Fixed-Term Contract

Duration: 6 or 9 months

Position to be filled from April

Salary:
€24k gross annual

Location:
Bordeaux / remote

ITW PROCESS