- Assist in providing world class support for SIMULIA products
- Investigate and replicate customer support issues
- Resolve customer incidents in a timely manner through independent research and by collaborating with team members
- Execute use case studies that are based on proven customer work flows
- Package the results to create marketing presentation materials and product demonstrations
- Actively enrolled in a Master's program in engineering for aerospace, mechanical, civil, or applied mechanics at a university for the duration of the internship
- Knowledge and practical experience of finite element methods, preferably with commercial FEA tools such as Abaqus, LS-DYNA, Altair, or ANSYS
- Proficient in Microsoft Office products – Word, Excel, PowerPoint and Outlook
- Positive, self-motivated individual with high level of enthusiasm and willingness to learn and incorporate coaching and instructions into daily tasks and assignments
- Ability and willingness to self-teach new and advanced software functions
- Strong written and verbal English communication skills, German is an advantage
- Highly organized with attention to detail
- Takes direction and guidance from others, adopts and develops best practices and navigates around obstacles creatively
- Flexible working hours with the possibility to work partially outside the office
- Learning from and working with highly qualified, dedicated and diverse teams
- Possibility for professional development in many different domains within our 3DEXPERIENCE University and LinkedIn Learning programs
- Additional benefits & perks such as Urban Sports Club membership (because who doesn't love staying fit while having fun?) and of course, unlimited coffee and drinks at the office, we've got you covered ;)
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Working Student - Vélizy-Villacoublay, France - Dassault Systèmes
Description
ROLE DESCRIPTION
As a working student in the SIMULIA Customer Success organization, you will apply your technical and communication skills to assist technical support engineers in one or more of the following areas; pre-sales support, customer support, and industry services for SIMULIA products. Working with experienced engineers with broad industry knowledge, you will investigate and replicate customer issues, assist in defining resolutions and contribute to the creation of product presentations and demonstrations. Training will be provided on DS products such as Abaqus for structural analysis, Isight for process automation and design optimization, and the 3DEXPERIENCE Platform. Interns will be exposed to real industry problems and be provided with mentoring by experienced engineers.
This is a part-time working student position based in the Dassault Systèmes office located in Aachen, Germany.
YOUR RESPONSIBILITIES
You'll contribute in one or more of the following areas:
1) Customer Support:
2) Pre-Sales Support:
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