Cdd: Business Support Specialist F/m - Levallois-Perret, France - SAP

SAP

Entreprise vérifiée

Levallois-Perret, France

il y a 2 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

We help the world run better

What you will do:

As a Business Support Specialist, you help our customer-facing roles (e.g. sales) be more productive. This allows them to focus on their customer first, simplifying the buying experience with SAP.
In your role, you bring reliable, qualitative, and professional assistance on both transactional and business-related questions.

Core tasks include:

Handling enduser inquiries detecting the problem, troubleshooting, dispatching, and closing the issue
Working in a multichannel environment where support is provided via chat, callout, ticketing,

You may engage in simple exchanges or more complex consultations based on your growing levels of expertise

Exchanging best practices and following standard execution models to help our team be most productive
Participating in, contributing to, or hosting learning and networking activities to consistently grow knowhow and collaboration
You may work on scoperelated or processrelated projects within OnPremise, ServicesSales, or new deal motions to enable our ongoing value to the business

What you bring:

In addition, you will bring:

A customerservice attitude: polite, helpful, qualityoriented and empathic
Analytical skills/Inquisitive mindset: asks the right questions
Multitasking/ prioritization skills
Strong English and French communication skills (C1/C2)
A cando attitude with lots of team spirit (across a virtual environment); Confidence in navigating challenging situations
A bachelor degree and or equivalent work experience we are looking for someone with 4+ years experience, therefore comfortable in working on changing scenarios and projects in a corporate environment
Experience with Service Sales/Consulting is a plus

Meet your team:

We build breakthroughs together

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better and more equitable world.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.