Customer Care Manager, CDI - Limeil-Brévannes
il y a 1 jour
Description du poste
Based in Limeil-Brévannes, South-East Paris International EnvironmentFast-Growing Company
About Calyxia
Calyxia is a high-tech, innovation-driven company designing and manufacturing revolutionary microcapsules to boost product and process performance in Agriculture, Home & Beauty, and Advanced Materials.
With nearly 100 employees across two sites in the Paris area, we are serving leading international customers and experiencing rapid growth.
At Calyxia, You Won't Just Be Another Link In The Chain – You'll Be At The Heart Of Our Customer Success
Make a direct impact on customer satisfaction and business growth
Shape the future of a fast-scaling company where your ideas matter
Work with passionate teams, supportive leadership, and a forward-looking vision
Your Mission
As Customer Care Manager for our Advanced Materials business – you will be the face and voice of Calyxia for our customers.
Initial phase (50% CSM / 50% Inside Sales) – order handling, customer support, sales follow-up
After 6 months (90% CSM) – full ownership of the Customer Services function across all Business Units
Key Responsibilities
Customer Service & Order Management
First point of contact for all customer requests
Manage and resolve quality claims with internal teams
Process orders, issue invoices, coordinate logistics and transport
Sales Tracking & Reporting
Keep CRM (HubSpot) up to date
Forecast and monitor monthly sales with Business Developers
Contribute to industrial planning with operations
Inside Sales – Advanced Materials (initial phase)
Nurture and re-engage existing prospects
Qualify inbound leads from marketing campaigns, events, and webinars
Prepare customer quotes and support marketing activities (email, LinkedIn, events)
What We're Looking For
Bachelor's in Chemistry, Materials Science (especially, coatings, adhesives, specialty chemicals, lubricants, inks...) or equivalent, plus further education or experience in Business/Marketing
3+ years experience in B2B customer service and/or sales support
CRM proficiency (HubSpot is a plus)
Fluent English (spoken and written)
Highly organised, detail-oriented, adaptable, and collaborative
Note :
Profiles without a mixed education/experience in chemistry and business won't be considered.
What We Offer
A stimulating environment – dynamic scale-up, innovative projects, international career opportunities
Competitive package – salary + benefits (meal vouchers, 50% public transport coverage, health insurance)
A global perspective – work with clients and colleagues around the world
Chez Calyxia, nous avons à cœur d'offrir un processus de recrutement fluide, transparent et aligné avec nos valeurs : innovation, exigence et engagement.
Premier échange RH Un échange téléphonique ou en visio d'environ 15 minutes pour faire connaissance, vous présenter Calyxia et valider les premiers éléments (disponibilité, motivation, fit culturel).
Entretien avec le manager Un échange plus approfondi, parfois accompagné d'un test métier ou d'une mise en situation, pour évaluer votre compréhension du poste, vos compétences techniques et votre manière de travailler en équipe.
Entretien RH approfondi Si besoin, un second entretien RH vous est proposé pour échanger sur vos aspirations, notre culture d'entreprise, nos valeurs et notre mode de fonctionnement au quotidien.
Rencontre avec un membre de la Direction Selon le poste, une rencontre avec un membre du COMEX peut compléter le parcours pour aligner les attentes stratégiques.
Retour rapide et personnalisé À chaque étape, vous recevrez un retour transparent, quel que soit le verdict. Nous avons à cœur de soigner l'expérience candidat, et d'en faire un moment constructif, même en cas de non-sélection.Emplois similaires
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