- Onboarding new customers (Edenred business units)
- Onboarding Merchants partners
- Driving the regular conversation (weekly, monthly): business figures vs target KPI, current projects, new partners, SLAs, open tickets
- Resolution & prevention of short-term operational pain points
- Training clients to new features and new tools
- Relentless involvement on bug fixing
- Collecting new requirements and ideas to feed the product roadmap of the product team
- Writing and presenting topics in the monthly newsletter and the quarterly Community webinars
- Becoming part of a truly international team embracing the digitalization challenge and enjoying this transformation every day
- Working in English and other languages on a continuous basis
- Constant interaction with clients, partners, teams around the world (12 countries covered), and travelling occasionally
- Taking part in critical projects, helping millions of users worldwide and generating profitable value
- Living our values every day: passions for customers, respect, imagination, simplicity, entrepreneurial spirit
- Increasing your employability, by quickly taking on responsibilities in a changing international environment that favours agility and versatility
- Contributing to our corporate societal commitment to balanced nutrition, environment and solidarity
- An extended benefits package, competitive salary and training opportunities
- 3-6 years of experience in corporate client-facing roles, with international environments
- Technical skills : good understanding of payment, tech-savvy: Testing tools (postman), ticketing tools, APIs, Product and Technical understanding to be able to respond directly to client technical queries
- Strong written, verbal and phone communication skills
- Product and Technical understanding to be able to respond directly to client technical queries
- Fluent in English and French : additional language is a plus (Spanish, Portuguese, Italian)
- A sociable person, able to communicate clearly and effectively to various levels of audiences (mediator and counsellor)
- Strong sense of service, stewardship and empathy
- Rigorous and analytical in problem-solving, with attention to detail and a Doer attitude
- Troubleshooter and closer attitude; Reactive, motivated by small steps and improvements
- Adapt conversations for technical and non-technical audiences.
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Customer Success Manager EDPS - Issy-les-Moulineaux, France - PROWEBCE
Description
Faites un pas en avant et laissez-vous surprendre par Edenred.
Chaque jour, nous fournissons des solutions innovantes pour améliorer la vie de millions de personnes, en connectant les employés, les entreprises et les commerçants dans le monde entier.
Nous savons qu'il y a des centaines de façons pour vous d'évoluer. Avec nous, vous développerez vos compétences dans un environnement multiculturel, stimulant et dynamique.
Osez rejoindre Edenred et préparez-vous à vous épanouir dans une entreprise internationale qui vous offrira des opportunités infinies.
La méritocratie fait partie de notre ADN.
Chez Edenred, nous reconnaissons, recrutons et développons tous les talents.
Venez comme vous êtes, dans le respect de votre singularité et contribuer à l'aventure Edenred avec nous.
Nous nous engageons à prévenir toute forme de discrimination et à proposer à tous nos candidats des opportunités égales indépendamment de leur genre et expression de genre, handicap, origine, croyance religieuse et orientation sexuelle ou tout autre critère.
As Edenred continues to break new ground by continuously innovating in the field of payments, our global platforms are increasingly playing a pivotal role in achieving our ambitions. After successfully launching EDPS (Edenred Direct Payment Services) for Meal Delivery players, building MVPs for and , the team is shaping itself to scale the platform, fine-tune features and invent the next success story.
The job reports to the Head of eCommerce payments (team of 4), within the Global Digital Products Department (team of 12), together with other members dedicated to digital innovation, payment innovation and new API services, trialling concepts and creating new business opportunities for the group.
YOUR ROLE
The Customer Success Manager EDPS is a key part of the engagement team. He/she builds strong relationships with internal clients and external partners to ensure they are optimizing their usage of EDPS to receive the highest ROI.
You will be responsible for the roll-out of new clients (internal business units), the roll-out of new partners, business & operational monitoring, service reviews, incident resolution, liaising with the relevant internal and external teams to drive value and business growth.
Your key activities include:
Roll-out management
Service management: executing the global payment API platform
Contribution to product improvement and product marketing
Joining us means:
YOUR PROFILE
EXPECTED START DATE
Asap
OTHER DETAILS
Location : Issy-Les-Moulineaux (Paris Area)
Postulez dès à présent et venez vibrer avec nous
