Mandarin-support Specialist - Paris, France - Sourcemap

Sourcemap

Entreprise vérifiée

Paris, France

il y a 2 semaines

Posté par:

Sophie Dupont

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Description

Title:
Mandarin-Support Specialist

Reports to:
Engagement and Support Manager

About the Company:

Sourcemap is the leading provider of supply chain mapping, traceability, and transparency software.

Our clients include category-leading global brands, manufacturers and suppliers across the food & agriculture, fashion, beauty, manufacturing and electronics industries.

We seek committed individuals who will join our team to support our award-winning, values-led work and to tackle important supply chain challenges in a dynamic startup environment.

Job Summary:

This position is required to have an in office presence in our Paris office.

Primary Responsibilities:

Document Review: Review of documents uploaded by suppliers to ensure readability, completeness and consistency
Process Improvement: Contribute to internal documentation to streamline Sourcemap support processes. Think critically and creatively to implement automation and scale the Sourcemap support experience, including surfacing common pain points to the Sourcemap Product team to optimize product features and the user experience
Other duties as assigned

Requirements:

1+ year professional experience supporting a technology product, in a userfacing role
Experience handling timesensitive, pressureintensive customer issues
Experience working in a dynamic, fastgrowing organization (preferred)
Proficient in English and Mandarin
Working knowledge of case management tools like Gmass,HubSpot, Zendesk or similar ticketing system