CRM Senior Associate - Paris, France - Euronext

Description

Euronext Corporate Services

The Euronext Corporate Services team is composed of over professionals that combine a strong local footprint across Europe with a deep understanding of global capital markets. They help organisations, both listed and non-listed, private and public, make the most effective use of capital markets and run more efficiently.

Euronext Corporate Services already serves more than 4,+ clients including over listed companies, private companies, advisors and public organisations. Our clients are located across all Euronext markets (Belgium, France, Italy, Ireland, Netherlands, Norway Portugal,) but also beyond (e.g. UK, Nordics, Spain, Germany).

This unique and comprehensive value proposition is articulated around four main pillars:

• Governance : Our board portal solution "iBabs" help organizations to secure, organize and run board meetings more efficiently (save time preparing agendas and board packs, collaborate easily with annotations, voting, meeting summaries).
• Communication : We are the market leader in webinars and webcasts services for financial results, internal communication, marketing and external communication with our solution Company Webcast. We help our clients to increase their visibility, engagement and international coverage. We also provide flexible and customized market data components for Investor Relations websites of listed companies.
• Compliance : Our InsiderLog products offer a solution to automate the management of inside information and insider lists for both issuers and their professional advisors. Our tool aims to save time and ensure compliance with the European Market Abuse Regulation (MAR).
• Investor Relations : Our Advisory team provides high-touch advisory, market intelligence and decision making analytics for listed companies willing to be more active on capital markets. Our IR.Manager tool provides a complete and intuitive IR management and targeting platform for corporate IR teams to professionalize the workflow and engagement.

Euronext Corporate Services is a fully integrated division, including all the resources to pursue its business activities: Sales, Growth Marketing, Client Excellence, Product, Technology.

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Position Overview:

The CRM Senior Associate will be part of the CRM and Data intelligence team. This team is responsible for overseeing the CRM activities and its administration as well as the data strategy and operations for Euronext Corporate Services.

Your primary mission is to ensure the effectiveness and optimization of our CRM system HubSpot to support our business operations. You will play a crucial role in defining and conducting the CRM strategy, maintaining data quality, implementing automation processes, ensuring compliance with regulations, and enhancing the CRM system to meet the evolving needs of our teams.

These CRM operations and data initiatives cover a wide range of prospect/customer interactions and touchpoints, including website visits, marketing campaigns, sales activities and opportunities, service desk interactions, and customer success/account management activities. Your objective is to enable a comprehensive understanding of stakeholder engagement across the entire customer lifecycle.

Besides taking the ownership of the CRM and supervising the operations you will be responsible for creating and maintaining the business reports and dashboards with the CRM.

Key Responsibilities:

Data Quality Management:

• Implement strategies to improve data quality through technical solutions, regular audits and data cleansing to ensure data accuracy, consistency and completeness.
• Maintain and leverage integrations for data enrichment (ie. website analytics, LinkedIn sales navigator).

Automation and Process Improvement:

• Be responsible for maintaining automated processes within the CRM system, including lead assignment, data enrichment, and notification processes, to ensure their effectiveness.
• Create and manage automation processes within the CRM system to streamline business operations.
• Develop and update the HubSpot business reports and dashboards to provide an effective data visualization for CRM information.

Compliance with GDPR and Data Processing Regulations:

• Ensure all data processing operations within the CRM system comply with GDPR regulations and company data standards.
• Manage user consent for data processing and ensure proper documentation of consent.
• Implement processes for the removal of data upon request and ensure data is handled securely and responsibly.

Stakeholder Support and Administration:

• Act as a point of contact for CRM-related inquiries and troubleshooting.
• Ensure proper access management, including user permissions and security protocols.
• Develop documentation and training materials to facilitate onboarding and enhance CRM adoption across all teams through the improvement of user usability.

Required Qualifications and Skill:

• Master degree in Business Administration, Information Technology, or related field.
• Minimum 3 years of experience in CRM management, administration and automation preferably with HubSpot.
• Strong understanding of CRM principles, data management, and automation.
• Rigorous, eager for continuous learning, autonomy and problem-solving skills.
• Full English mastery, French is a plus. Excellent communication and interpersonal skills.

Euronext Values

Unity

• We respect and value the people we work with

• We are unified through a common purpose

• We embrace diversity and strive for inclusion

Integrity

• We value transparency, communicate honestly and share information openly

• We act with integrity in everything we do

• We don't hide our mistakes, and we learn from them

Agility

• We act with a sense of urgency and decisiveness

• We are adaptable, responsive and embrace change

• We take smart risks

Energy

• We are positively driven to make a difference and challenge the status quo

• We focus on and encourage personal leadership

• We motivate each other with our ambition

Accountability

• We deliver maximum value to our customers and stakeholders

• We take ownership and are accountable for the outcome

• We reward and celebrate performance

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.