Change Manager - Marseille, France - ATG Europe

ATG Europe

Entreprise vérifiée

Marseille, France

il y a 1 semaine

Posté par:

Sophie Dupont

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Description

Change Process Management;

Maintenance of a standardized change management process aligned with ITIL best practices;
Definition of change management policies, procedures, and guidelines to govern the initiation, review, approval, and implementation of changes across IT service domains;
Change Request Evaluation;
Review and evaluation of change requests submitted by stakeholders, ensuring they are complete, accurate, and compliant with change management policies and procedures;
Assessment of the potential impact of proposed changes on IT services, systems, and infrastructure, considering factors such as risk, cost, and business continuity;
Change Advisory Board (CAB) Facilitation;
Coordination and facilitation of meetings of the Change Advisory Board (CAB) to review and assess change requests;
Presentation of change proposals to the CAB, providing relevant information and analysis to support decisionmaking;
Collaboration with CAB members to evaluate change impacts, risks, and dependencies, and to obtain necessary approvals for change implementation;
Change Implementation Oversight;
Monitoring od the implementation of approved changes, ensuring they are executed according to the defined change management process and schedule;
Coordination with relevant stakeholders, including service desk technicians, system administrators, and network engineers, to execute changes efficiently and minimize disruptions to IT services;
Tracking and documentation of change activities, including implementation status, outcomes, and any unexpected issues or incidents that arise during the change process;
Communication and Stakeholder Engagement;
Communicate changerelated updates, announcements, and instructions to stakeholders, including end users, IT staff, and management;
Proactively address concerns and inquiries from stakeholders regarding planned changes, ensuring transparency and understanding throughout the change lifecycle;
Continuous Improvement;
Monitoring and evaluation of the effectiveness of the change management process, identifying opportunities for improvement and optimization;
Collection of feedback from stakeholders and CAB members to assess the impact of changes and identify areas for enhancement;
Risk Management and Compliance;
Ensure changes are implemented in accordance with relevant policies, standards, and regulations, such as IT security guidelines and data privacy requirements.
Completed vocational training or a bachelor's degree in Computer Science, Engineering, or another relevant domain;
At least 5 years of work experience, including at least 1 year of work experience in a similar role;
ITIL 4 "Create, Deliver and Support" certification is an asset;
Strong analytical and problemsolving abilities;
Excellent communication and interpersonal skills;
Ability to work collaboratively with crossfunctional teams;
Fluency in English, both written and spoken;
Eligibility to work and live in the EU.