Operations Manager - Gif-sur-Yvette, France - Capago International

Capago International

Entreprise vérifiée

Gif-sur-Yvette, France

il y a 2 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

SUMMARY

His main responsibility is to ensure that operations at Capago comply with the requirements of the specifications and to create a good working relationship based on trust between the represented diplomatic authority and the company.

He must also ensure that all Capago Group requirements are communicated to the teams and applied.
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The Operations Manager has to be fluent in German, Hindi and English

French is a big plus.

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RESPONSIBILITIES
As an Operation Manager, you will be responsible for:

Ensure the operational and economic efficiency of the visa center by:

Ensuring the well-being of the team and informing management of any difficulties

encountered by staff;

Managing the daytoday operations of the branch;
Being proactive in operations and deploying continuous improvement methods to optimize all processes;
Managing the availability of appointments on Capago's internal management tool;
Planning and leading staff meetings in collaboration with the supervisor(s);
Defining the needs of employees with the help of the Supervisor(s) and highlighting them with the crossfunctional services concerned;
Promoting and animating the sales dynamic within the team.

Ensure the good quality of the relationship with the consular authority by:

Facilitating communication between the consulate(s) and Capago;
Attending key meetings with the Consulate;
Promptly respond to questions from the Consulate regarding records, requirements or procedures;

Comply with and ensure compliance with Capago specifications and standards by:

Ensuring the proper execution of the specifications defined by the represented Ministry of Foreign Affairs;
Ensuring compliance with applicable internal policies and procedures;
Ensuring confidentiality and compliance with security policies defined by Capago.

Ensure the quality of service provided to applicants by:

Ensuring that the daily production is of excellent quality;
Handling specific customer complaints that cannot be handled by the Supervisor(s).

Be an effective relay for cross-functional resources by:

Participating in recruitment procedures in collaboration with the HR department;
Ensuring proper compliance with HR and financial procedures;
Immediately transmit important information or scanned documents to the correct communication channels defined by Capago;
Managing all other tasks assigned by the Regional Management.

COMPETENCIES
As a Operation Manager, you need to demonstrate the following competencies:
Perfect command of German, Hindi and English - French is a big plus;
Sense of responsibility ;

Relationship and communication skills;

Team management and skills development;

Crisis management ;

Seriousness ;

Organization ;

Reactivity ;

Rigor.

HIERARCHIC REATTACHMENT

In terms of a hierarchy, the Operation Manager will report directly to the Regional Manager and/or any other person stipulated by Capago Group General Management.