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    Expert - Paris, France - WINNING SEARCH

    WINNING SEARCH
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    Description
    Le cabinet Winning Search recherche pour son client leader mondial de materiel d'éclairage LED premium destinée à une clientèle sportive et professionnelle, un(e) Customer Service Expert.
    Doté(e) d'un sens aiguisé du service, vous êtes un véritable relais de la force de vente et garantissez une approche premium de la relation client. Vous êtes garant de la satisfaction du parcours de la commande à la livraison et êtes force de proposition pour développer les potentielles opportunités business. Vous travaillez parallèlement en lien avec le headquarter allemand avec qui vous assurez une parfaite coordination.

    Assurer une parfaite mise en place de la relation client : garantir la qualité premium du service clients et leur satisfaction.
    Assurer la réception et le traitement des commandes clients.
    Être le point de contact, de coordination et d'orientation du service après-vente
    Garantir l'envoi des outils de support de vente clients (normes, fiches produits, photos...)
    Assurer tous les contacts entrants et sortants en back office, (téléphoniques, mails, courriers)
    Mettre à jour les outils de CRM et les traductions des outils de communication (catalogues, site...)
    GESTION DU BUREAU ET DU SHOWROOM

    ~ Vous avez entre 5 et 10 ans d'expérience minimum dans le customer service.
    Vous avez un sens aiguisé du service client qui est votre priorité.
    Vous avez un anglais courant indispensable à l'oral et à l'écrit, l'allemand est un plus.
    Vous maitrisez le pack office et particulièrement Excel que vous maniez parfaitement.


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