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IT Knowledge Engineer - Neuilly-sur-Seine, Hauts-de-Seine, France - AVASO Technology Solutions
Description
AVASO Technology Solutions is currently seeking an IT Support Engineer with a passion for the IT area.As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries.
We are an IT solution provider with coverage in more than 170 countries as well as global distribution capabilitiesPosition:
IT Support Engineer
As part of the Site Technology Servicing team, we provide onsite IT technical support within our scope, which includes all users and onsite hardware within the locations described within the job description.
Provide technical support as point of contact for IT for the site.
End-user desktop, laptops, office IT with smart hand support for network and servers.
support for various software on end user systems and servers when required
users onboarding preparing IT assets and tools.
support, collecting IT assets and sanitizing IT assets and keep in stock.
Executive / VIP support.
Coordination and remote hand support to backend team for Network & server smart hand support.
IP phone, Video conference support, Level 1,Level 2, Networking, Multifunction Printers support.
~ Supporting midrange servers.
~ Supporting network devices such as switches, routers, Wireless Aps with the help of backend team.
~ Handing tickets on ServiceNow or similar ticketing system.
~ Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.
~ Troubleshooting MS Windows 10.
~ Troubleshooting MS Office 365 issues for end-users.
~ Office IT Asset Management.
~ external vendors when engaged for support.
~ independently and coordinate inhouse IT projects.
~ be leading the project support team
~/ stock management / E-Waste, Site Tech Onboarding / Training / Process alignment / Documentation, Onsite Training / User Education , Vendor Co-ordination.
