- Develop an understanding of our market, target customer, sales process, content, and onboarding
- Master the use of the 360Learning platform for your training purposes
- Deliver your first training
- Set your first set of OKRs
- Lead the scaling of the Global CS Sales team by overseeing new hire onboarding from Day 1 until their first client meeting. Track ramp-up time and propose strategies to reduce it
- Ensure each CST member is up-to-date through continuous training
- Collect inputs from CS leadership, the field, and the different business units to understand what the highest priority training needs are. Identify the right subject-matter-experts to collaborate with on top-priority trainings
- Ensure the timely delivery of the trainings and the proper implementation of their content in the field
- Master our internal tools
- Reduce time-to-first-meeting by streamlining the onboarding
- Work with Enablement team to create content for the CST
- Equip each CST member with the right content for the right client
- Explore external coaching opportunities for CS leaders and CST members
- Lead cross-functional projects to ensure we're maximizing renewal and upsell potential
- You have 3+ years of experience in B2B SaaS startups or consulting in Enablement/Ops roles
- Experiences in leading a project from building out the idea to measuring the impact after delivery
- Ability to drive multiple & strategic stakeholders (C-levels, Marketing, Product, Sales...)
- You are driven by both impact and data
- You are a team player with great communication skills
- Deep Salesforce and Gainsight knowledge
- Fluency in both English and French, ideally in German as well
- Enthusiasm for our working environment explained here:
- Compensation: Package includes base salary, a variable component and equity
- Benefits/Perks : Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1-month parental leave for the second parent
- Balance: Flexible hours, full remote work possible anywhere in France
- Diversity, Equity, and Inclusion : We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group's activities and providing a quick path to impact
- Corporate Social Responsibility : Review our CSR Charter:
- Culture : A framework that will make you successful - envision what's it like to join 360Learning from onboarding to ramp-up, and beyond:
- Phone Screen with our Talent Acquisition Manager
- Discovery Meeting with our Head of Revenue Enablement
- Case Study with our Head of Revenue Enablement and our CS Operations Manager
- Clarification Meeting with two team members
- Culture Fit Meeting with our COO
- Offer ⇾ Get ready using our Knowledge Base: Who We Are 360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place. 360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across the US and EMEA. Learning Includes Everyone. In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you
-
Radio Firmware Validation
il y a 1 semaine
NXP Semiconductors Caen, FranceNXP's Secure Embedded Transaction product line is a major provider of NFC technoly worldwide, and now building the next generations of UWB secure ranging solutions for smartphones, transport, payment and Smart-Home devices. · Thanks to multiple partnerships with Tier 1 Mobile OEM ...
-
Chief Financial Officier
il y a 1 jour
SINAY Caen, France_SINAY_ · Sinay helps maritime stakeholders to conciliate business efficiency with ocean sustainability. · We have developed the Sinay Hub, a unique software that gathers and analyzes maritime data with · Artificial Intelligence algorithms. We can plug any type of IoT sensors, da ...
-
UI Designer
il y a 17 heures
SINAY Caen, France**SINAY** · Sinay helps maritime stakeholders to conciliate business efficiency with ocean sustainability. · We have developed the Sinay Hub, a unique software that gathers and analyzes maritime data with Artificial Intelligence (AI) algorithms. We can plug any type of IoT sensor ...
-
Réparateur Portes Automatiques
il y a 2 jours
Kone Le Havre, FranceRéparateur Portes Automatiques H/F · Savez-vous que KONE gère les déplacements de plus de 1 milliard de personnes chaque jour ? · Avec plus de 60000 collaborateurs dans plus de 60 pays et un chiffre d'affaires de 10,5 milliards d'euros, KONE s'engage à améliorer la mobilité dans ...
-
Specialist System Engineer
il y a 1 semaine
Kyndryl Le Havre, FranceWho We Are · At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inc ...
-
2020 John Crane Job Ad
il y a 1 semaine
Smiths Group Le Havre, FranceLocation: EMEA, France, Deville Les Rouen- Ref: JOHNCRANEEMEA02177- Division: John Crane- Job Function: Sales**Job Description**: · The Senior Sales Managers and Aftermarket leads activities supporting the annual business plan by achieving the company's financial and business obj ...
-
Project Manager
il y a 4 jours
Siemens Energy Le Havre, France**A Snapshot of Your Day** · As Project Manager you are responsible for planning, executing, and closing projects, ensuring they are completed on time, within budget, and meeting quality standards. You collaborate with cross-functional teams, manage resources, identify risks, and ...
-
职业机会:installation & Commissioning Engineer
il y a 1 semaine
SPX FLOW Le Havre, France**Installation & Commissioning Engineer** · **SPX Flow - globally and locally** · SPX FLOW, Inc. manufactures and supplies engineered flow components, process equipment, and turn-key systems. The Company offers 20 brands of pumps, valves, mixes, air dryers, hydraulic tools, homog ...
-
Sales Strategy
il y a 2 jours
360Learning Caen, France À temps pleinWe are looking for a new Sales & Strategy Operations manager to join our team As a Sales Operations Manager, you will be playing a critical role in helping our US Sales teams boost their commercial performance (hit ratio, deal size, deal size). To do so, you will be working close ...
-
API Product Manager
il y a 4 jours
360Learning Caen, France À temps pleinOur Product team comprises Group Product Managers and Product Managers. In the API Squad, the Product Manager works with 4 Software Engineers. As a Collaborative Learning platform, the ability of 360Learning to be natively integrated with its ecosystem is strategic. We are delive ...
-
Lead Software Engineer
il y a 4 jours
360Learning Caen, France À temps pleinOur R&D team gathers 60+ engineers divided into 10+ product squads. Each squad includes developers, product managers and designers. They are paramount to 360Learning's response to our increasingly demanding customers and are strategic players for the growth of the company. Today, ...
-
Product Designer
il y a 6 jours
360Learning Caen, France À temps pleinAs a member of the 360Learning Product team, you'll join our experienced PMs, Engineers, and Product Designers. You will be involved in the entire product development process, from brainstorming to final pixels. You'll be joining a squad, dedicated to a strategic segment of the p ...
-
Lead DevOps Engineer
il y a 4 jours
360Learning Caen, France À temps pleinOur R&D team gathers 60+ engineers divided into 10+ squads. They are paramount to 360Learning's response to our increasingly demanding customers and are strategic players for the growth of the company.As a Lead DevOps you will coach our DevOps team (5 engineers) and help with all ...
-
Responsable Financier de Site OF H/F
il y a 2 jours
Siemens Gamesa Le Havre, France À temps pleinIt takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team. · Responsable Financier de Site H/F · Siemens Gamesa fait partie de Siemens Energy ...
-
Fleet Superintendent
il y a 2 semaines
CMA-CGM Fontenay, , FranceCMA Ships, a subsidiary of the CMA CGM Group, covers all facets of the maritime business: from the fleet management of the vessels to that of the crew members. · CMA Ships is also a team of experts responsible for implementing innovative solutions and making CMA CGM vessels more ...
-
Project Manager
il y a 6 jours
Siemens Energy Le Havre, France À temps pleinProject Manager (H,F) · About the Role · Location France Seine-Maritime Le Havre Remote vs. Office Hybrid (Remote/Office) Company Siemens Energy Organization Transformation of Industry Business Unit Industrial Steam Turbines & Generators Full / Part time Full-time Experience L ...
-
LCL (Less than Container Load) Customer Partner
il y a 3 jours
Maersk Le Havre, France À temps pleinAre you passionate about delivering exceptional service and be a part of a committed team in a high-pace international environment? Are you looking to work for a global company that encourages growth, cares about the environment, supports diversity & drives inclusion? Then this j ...
Customer Success Enablement Manager - Caen, France - 360Learning
Description
The Revenue Enablement team is a key player in ensuring 360Learning's growth. The team is instrumental in ensuring all Global CS teams are fully equipped to hit the ground running after onboarding and achieve their objectives quarter after quarter. As Enablement, we provide the organization with the information, training, content, and coaching they need to be more efficient and effective in engaging clients along the client journey.As the Global CS Enablement Manager at 360Learning, your main objectives will be:- to lead the scaling of the 360Learning Global CS team by onboarding Client Success Partners, Solution Architects, Learning Engagement Coaches, and Support Agents – the 4 roles that make up our Client Success Team- to ensure all CST members have the knowledge, skills, and content they need to ensure renewal and upsell of each client in their portfolio.Within a month, you will:
Within 3 months, you will:
Within 6 months, you will:
Within 12 months, you will:
The Skills Set:
What we offer:
Interview Process: