IT Documentation Manager - Marseille, France - ATG Europe

ATG Europe

Entreprise vérifiée

Marseille, France

il y a 1 semaine

Posté par:

Sophie Dupont

beBee Recruiter

Description

Documentation Strategy and Governance;

Development and implementation of a comprehensive documentation strategy aligned with organizational goals and ITIL best practices;
Definition of documentation standards, templates, and guidelines to ensure consistency and quality across all IT service domains;
Document creation and maintenance;
Creation and maintenance of documentation for IT service desk procedures, troubleshooting guides, knowledge articles, and standard operating procedures (SOPs);
Regular review and update documentation to reflect changes in IT systems, processes, and procedures, including software updates, configuration changes, and new service offerings;
Knowledge Management;
Management of the organization's knowledge base and repository, ensuring it contains uptodate and relevant information to support IT service delivery and troubleshooting;
Categorization and tagging of knowledge articles for easy search and retrieval by IT staff and end users;
Implementation of knowledge management best practices, such as knowledge sharing sessions and peer reviews, to enhance the quality and usability of knowledge articles;
Document Accessibility and Distribution;
Ensure that documentation is easily accessible to IT staff and stakeholders through a centralized document management system or knowledge base portal;
Implementation of access controls and permissions to restrict sensitive information and ensure data security and confidentiality;
Establishment of processes for distributing documentation to relevant stakeholders, including IT support teams, end users, and external partners, as needed;
Training and Onboarding Support;
Development of training materials and documentation to support onboarding and ongoing training for IT staff, covering topics such as IT policies, procedures, and best practices;
Quality Assurance and Compliance;
Conduction of regular audits and reviews of documentation to ensure accuracy, completeness, and compliance with organizational standards and regulatory requirements;
Continuous Improvement;
Solicitation of feedback from stakeholders and users to identify areas for improvement in documentation quality, usability, and accessibility.
Completed vocational training or a bachelor's degree in Computer Science, Engineering, or another relevant domain;
At least 3 years of work experience, including at least 1 year of work experience in a similar role;
Extensive experience in IT documentation management within a complex IT environment;
Proficiency in document management tools and platforms;
Strong attention to detail and accuracy;
Fluency in English, both written and spoken;
Eligibility to work and live in the EU.