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    Information Technology Support Technician - Lyon, France - Pomeroy

    Pomeroy
    Pomeroy Lyon, France

    il y a 4 semaines

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    Description

    IT technician - duties and responsibilities:

    We are in search of an IT Technician to join Pomeroy team, playing a pivotal role in providing high-quality remedial services. As a key member of the technical team, you will be responsible for performing direct maintenance, resolving complex problems, and ensuring the seamless installation of new systems.

    Your daily tasks will encompass a broad spectrum, ranging from diagnosing software and hardware issues to delivering top-tier customer service. Success in this role requires a strong commitment to adhering to the company's technical standards, quality procedures, and protocols.

    If you are a dedicated professional with a passion for resolving IT challenges and delivering exceptional service, we invite you to apply for this position. Join our team and contribute to the success of the company.

    Main Accountabilities:

    • Works with clients to determine the problem and develops and implements an appropriate technical solution.
    • Answers or escalates calls within given timescales.
    • Undertakes installation and maintenance of client systems (e.g., PCs, mobile phones).
    • Develops and maintains client relationships, identifying opportunities to extend existing service agreements.
    • Assists in the development of test and repair processes.
    • Liaises with help desks, support centers, etc.
    • Performs troubleshooting and problem resolution.

    Requirements and qualifications:

    • 2 years of experience as a field service representative or in a similar role.
    • B2B contract required.
    • Experience in managing and preserving technical equipment.
    • Critical thinking and problem-solving skills.
    • Team player.
    • Strong time-management skills.
    • Excellent interpersonal and communication skills.
    • Accustomed to using mobile tools and applications.
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