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    Technicien Support – Rennes, France - Astek

    Astek
    Astek Rennes, France

    il y a 1 semaine

    Default job background
    CDI
    Description

    Votre mission

    Plusieurs postes de techniciens support Helpdesk / N1 / N2 / proximité / VIP sont à pourvoir.

  • Prise d'appels téléphoniques et traitement des mails des incidents utilisateurs suite à des dysfonctionnements hardware ou software (prise en main à distance et ticketing)
  • Support de proximité (en face à face ou en kiosque) sur des sujets systèmes, réseaux, applicatifs, bureautiques, matériels
  • Gestion et traitement des tickets d'incidents, escalader si besoin au niveau supérieur
  • Suivi jusqu'à la clôture de l'incident
  • Mises à jour logicielles et hardware
  • Gestion de mini-projets (automatisation, montée de version, renouvellement de parc...)
  • Remontée des évènements majeurs impactant l'activité
  • Accompagnement et formation des utilisateurs
  • Profil

  • Bac en informatique, plus 1 an minimum d'expérience en tant que technicien support
  • Bonne expression orale et écrite
  • Sens du service
  • Esprit d'équipe
  • Pour certains postes, niveau correct en anglais (environnement international)
  • Rigueur, dynamisme, force de proposition
  • Excellent relationnel
  • Compétences techniques

  • Windows 10, 11
  • Windows Server
  • MacOS, iOS, Android
  • Office
  • Active Directory
  • Outils de ticketing et de PMAD (Service Now, Jira, EasyVista, GLPI, TeamViewer...)
  • Avantages

  • Participation aux transports, tickets restaurants, mutuelle de qualité (grand groupe)
  • Possibilité de télétravail ou travail à distance
  • Tekneum by Astek

    Créée en janvier , Tekneum est la filiale du Groupe Astek spécialisée sur les métiers du technicien, aussi bien dans l'IT (support, Helpdesk, maintenance, systèmes et réseaux, administration) que dans les technologies industrielles (électronique, électricité, mécanique, etc.). Structure en forte croissance (30 collaborateurs fin ), et qui souhaite maintenant se développer en s'implantant sur plusieurs sites en France.



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