- Prise d'appels téléphoniques et traitement des mails des incidents utilisateurs suite à des dysfonctionnements hardware ou software (prise en main à distance et ticketing)
- Support de proximité (en face à face ou en kiosque) sur des sujets systèmes, réseaux, applicatifs, bureautiques, matériels
- Gestion et traitement des tickets d'incidents, escalader si besoin au niveau supérieur
- Suivi jusqu'à la clôture de l'incident
- Mises à jour logicielles et hardware
- Gestion de mini-projets (automatisation, montée de version, renouvellement de parc...)
- Remontée des évènements majeurs impactant l'activité
- Accompagnement et formation des utilisateurs
- Bac en informatique, plus 1 an minimum d'expérience en tant que technicien support
- Bonne expression orale et écrite
- Sens du service
- Esprit d'équipe
- Pour certains postes, niveau correct en anglais (environnement international)
- Rigueur, dynamisme, force de proposition
- Excellent relationnel
- Windows 10, 11
- Windows Server
- MacOS, iOS, Android
- Office
- Active Directory
- Outils de ticketing et de PMAD (Service Now, Jira, EasyVista, GLPI, TeamViewer...)
- Participation aux transports, tickets restaurants, mutuelle de qualité (grand groupe)
- Possibilité de télétravail ou travail à distance
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Référent Support Technico-Fonctionnel N3 – Rennes, France
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Astek Rennes, France CDICe que nous allons accomplir ensemble : · Le support applicatif, ou encore chaine de soutien, a pour objectif de garantir le maintien opérationnel de l'ensemble des applications du périmètre affecté à la mission. Pour ce poste, il s'agit d'un ensemble d'application d'un compte d ...
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Sensory Research Manager
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Technical Support Engineer
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Sales Engineer
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2-year Post-doctoral Position: Open Hardware
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Development of a Hybrid Machine Learning Model for
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DevOps Developer for Medical Imaging Platform
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Luminescent Mechanoresponsive Nanocomposite
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Senior Research Associate
il y a 1 semaine
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Sustainability Project Coordinator
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Inside Sales Representative
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Software Engineer
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Product Owner Core
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Senior Lab Support Engineer
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Core Developer
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Kurmi Software Rennes, FranceCDI | Rennes (near the train station) + telecommuting · **The company and what it does**: · Our customers' system admins love us · **Some numbers**: · - Created in 2010, · - 70 employees, · - 70% of 2020 turnover generated abroad · - Fundraising of €10M in 2020 · - + than 3 milli ...
Technicien Support – Rennes, France - Astek
Description
Votre mission
Plusieurs postes de techniciens support Helpdesk / N1 / N2 / proximité / VIP sont à pourvoir.
Profil
Compétences techniques
Avantages
Tekneum by Astek
Créée en janvier , Tekneum est la filiale du Groupe Astek spécialisée sur les métiers du technicien, aussi bien dans l'IT (support, Helpdesk, maintenance, systèmes et réseaux, administration) que dans les technologies industrielles (électronique, électricité, mécanique, etc.). Structure en forte croissance (30 collaborateurs fin ), et qui souhaite maintenant se développer en s'implantant sur plusieurs sites en France.