- Be the first point of contact between customers and the brand, responding to enquiries across all channels (including Chat, Email, Social Media Voice Call) using Clarins Customer Care system for 4 countries : Austria, Benelux, Ireland and Portugal
- Listen, understand and resolve customers' enquiries promptly, demonstrating both empathy and expert understanding of Clarins products and platforms. This includes online order management and tracking, loyalty programs and special offers, services and other general enquiries
- Professionally evaluate and escalate problems/issues promptly, and offer service recovery when necessary
- Deliver personalized product recommendations to customer for their specific concerns and complete their beauty routine through up-sell and cross-sell of products
- Complete outbound clienteling to follow up on an enquiry, membership privileges, special offers and product launch/discontinuation
- Meet Clarins SLAs (Service Level Agreement) regarding wait and response time, CSAT (Customer Satisfaction) and NPS (Net Promoter Score)
- Customer focused
- A very good oral and written communicator with interpersonal skills
- Able to work on several tools and countries
- Minimum 3 years of experience in customer care contact center
- Knowledge of one or more customer care interface tools (ticketing / voice / chat)
- A fluent level in French and English (Portuguese, German or Dutch is a plus)
- Close to 70 years of expertise in beauty and spa, with the Clarins and myBlend brands
-
Écogarde F/H
il y a 1 semaine
Graine Île-de-France Épinay-sur-Seine, France CDDMission · LnRiLWNvbnRhaW5lciAudGItY29udGFpbmVyLWlubmVye3dpZHRoOjEwMCU7bWFyZ2luOjAgYXV0b30gLndwLWJsb2NrLXRvb2xzZXQtYmxvY2tzLWNvbnRhaW5lci50Yi1jb250YWluZXJbZGF0YS10b29sc2V0LWJsb2Nrcy1jb250YWluZXI9IjZmMTViMjNkYTY0ODVjNjI2ZmZkYmZlZTMwMjZkZjhlIl0geyBwYWRkaW5nOiAyMHB4IDAgNDBweCAwOyB9I ...
-
Cdi - Customer Care Ambassador Europe (H/F)/x
il y a 1 semaine
Clarins Paris, France**CDI - Customer Care Ambassador Europe H/F/X**: · **Ready to bring passion into your career?** · - A global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its r ...
-
Cdi - Customer Care Ambassador Europe (H/F)/x
il y a 5 jours
Clarins Paris, FranceCDI - Customer Care Ambassador Europe H/F/X**Ready to bring passion into your career?** · - A global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d' ...
-
Strategist (H/F)/x)
il y a 1 semaine
Landor Paris, FranceLandor is looking for a Strategist to join our Paris studio. Could this be you? · **We are Landor.** · **World-leading brand specialists.** · **Consulting. Design. Experience.** · *** · **Connecting business strategy to brand.** · **Bringing every facet of brand to life.** · **Cr ...
-
Regionalleiter(In). (H/F)
il y a 1 semaine
MORGAN (Siège) Paris, FranceMit ihren 6 Konfektionsmarken (Cache-Cache, Bréal, Bonobo, Morgan, Vib's und Caroll), einem Umsatz von 1 Mrd. Euro (Stand Ende Februar 2021), Mitarbeitern und 2 400 Verkaufsstellen weltweit setzt die Beaumanoir-Gruppe ihren Entwicklungskurs vor und stelle für ihre schweizerische ...
-
Alternance - Expert Sse (H/F)/x
il y a 1 semaine
GSK Paris, France**Site Name**: France - Evreux · **Posted Date**: Aug 7 2023 · X · GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver strong ...
-
CDD - Formula Specialist (F/H/X)
il y a 1 semaine
Sephora Neuilly-sur-Seine, FranceCDD - FORMULA SPECIALIST (W/M) · At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our ...
-
Saisonnier (F/H)
il y a 1 semaine
Eurial Paris, France**CONTRAT** · CDD · **DURÉE** · 2 mois · **EMPLOIS À POURVOIR** · 1 · **DATE CIBLE D'EMBAUCHE** · 01/07/2023 · **LOCALISATION** · 72400 la ferte bernard, FRA · **BRANCHE D'ACTIVITÉ** · Agricole · **RÉFÉRENCE DE L'ANNONCE** · req6818 ...
-
Cdi - M3 Finance Expert - (H/F)/x
il y a 1 semaine
Clarins Paris, FranceCDI - M3 Finance Expert - H/F/X**Ready to bring passion into your career?** · - A global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d'être is "mak ...
-
Odontologo/a (H/F)
il y a 13 heures
Docali Paris, France¿Buscas una nueva aventura humana y ética? Docali son estructuras de atención dental de tamaño humano, fundadas en 2009 por un equipo de profesionales de la salud apasionados por su oficio. · - ** Nuestro enfoque**: Nos comprometemos a mejorar continuamente la calidad de la atenc ...
-
Driver (H/F)
il y a 5 jours
Office National Du Tourisme De Malaisie Paris er, FranceJOB DESCRIPTION: · To assist and support TM Paris with all transportation related duties and tasks as well as office errands & general administrative works (data entry, filing and general works) · Main mission: · 1) Support the company in all transportation related duties from po ...
-
Cdi - Procurement Planner (F/H)/x)
il y a 1 semaine
Sephora Neuilly-sur-Seine, France**Procurement Planner** (M/F/X) · At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life ou ...
-
Cdi - Supply Planner (F/H)/x)
il y a 1 semaine
Sephora Neuilly-sur-Seine, France**Supply Planner** (M/F/X) · At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our pur ...
-
Commercial (H/F)
il y a 1 semaine
Daconsulting pro Paris, France**Description de la mission**: · The Energy Sales at Clean Horizon is a permanent position based in Paris, France. As part of the commercial team, the main responsibilities and tasks associated with this position include: · **Developing and implementing sales strategies**: The Co ...
-
Cdd - Formula Specialist (F/H)/x)
il y a 6 jours
Sephora Neuilly-sur-Seine, France**CDD - FORMULA SPECIALIST (W/M)** · At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life ...
-
Afficheur (H/F)
il y a 3 jours
INSERT Paris e, FranceRECHERCHE INTERVENANT TERRAIN H/F · POUR AFFICHAGE PANNEAU PUBLICITÉ FORMAT PIÉTON & AFFICHAGE DES TABLES · LUNDI 05H AFFICHAGE PANNEAU PUBLICITE · JEUDI 05H AFFICHAGE PANNEAU PUBLICITE · LUNDI AU VENDREDI OPÉRATIONS PHARMACEUTIQUES MERCHANDISER 15 € DE L'HEURE · HORAIRES VARIABL ...
-
Webanalyst (H/F)
il y a 5 jours
HILTI Paris, France**What's the role?**: · - As a webanalyst you will support the Webanalytics Cohort Team in the following tasks: · - Building custom reports in GA and / or Data Studio. · - Running ad hoc analysis to understand the user journey, identify potential improvements and support the ecom ...
-
Butler (H/F)
il y a 1 semaine
Lynx Consultancy Paris, FranceLooking for an exciting opportunity as a Female Butler (French Speaker) for a VIP family in Abu Dhabi? Look no further · The compensation package includes a salary of AED18,000+accommodation,+ work car and laptop, employment visa, health insurance, and return flights. Don't miss ...
-
Waiter (H/F)
il y a 5 jours
ROSE BAKERY Paris, FranceROSE BAKERY IS FIRST AND FOREMOST AN ARTISANAL ENTITY WITH BRITISH ROOTS. · OUR RESTAURANTS, CAFÉS AND TAKE-AWAY SHOP ARE FOCUSED ON HANDMADE, SMALL QUANTITY, ORGANIC WHOLE FOODS OF THE HIGHEST QUALITY. · WE ARE CURRENTLY LOOKING FOR A WAITER/ESS, EQUALLY MOTIVATED AS PASSIONATE, ...
-
Tailor (H/F)
il y a 1 semaine
Levi Strauss & Co. Paris, FranceThe Levi's Tailor Shop is a highly skilled professional station in stores, offering customers the unique opportunity to customize, personalize and repair their Levi's. Building on the brands craftsman heritage, our highly skilled Tailors offer everything from altering the length ...
CDI – Customer Care Ambassador Europe H/F/X - Paris, France - Groupe Clarins
Description
CDI - Customer Care Ambassador Europe H/F/X
Ready to bring passion into your career?
A global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d'être is "making life more beautiful, passing on a more beautiful planet".
Operating in more than countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.
Because our 8, talents are unique, we are committed to promoting diversity in all its forms.
Do you want to help write the next chapter of our story?
The role :
CDI to be filled from June
Based in Paris 17
In the Digital, Ecommerce and CRM European team, your role as customer care ambassador is to ensure the quality and consistency of customer relations processing across all channels and the dissemination of the Voice of the Customer within the Group.
What you'll do :
You are :
You have :
No specific education diploma is required.
We have :
