- Provide support for the management of relationships with customers and suppliers, and for orders and invoicing of goods and services and their monitoring.
- Contribute to the overall efficiency of the Company by participating in communication (internal and external) and the organization of its activities.
- Provide support for the management of customer orders (from order to delivery) Open and manage customer accounts (Bill to, Ship to, update) Open and manage supplier accounts (Bill to, Ship to, VAT, update) Maintain and develop relationships with customers: inform, advise customers Ensure tracking of parts delivery
- Create and track invoicing: Administer sales from order to payment by informing the customer; Submit costs to customers Bill maintenance contracts and services Send invoices to each customer in accordance with customer requests (use of the customer portal, customer letters, etc.) Manage the purchase of supplies for interventions, tools
- Handle customer complaints and disputes: Support the ADV manager in monitoring disputes with the AR team (customer accounts receivable) Handle and track customer complaints to factories (incomplete shipments, incorrect parts, damages, etc.)
- Facilitate internal exchanges: Use internal communication tools and information documents Write and distribute communication tools and internal information documents (reports, activity reports, etc.)
- Participate in commercial and marketing actions: Contribute to improving the Company's image by participating in the promotion of the Company through commercial communication
- Being a Siebel Facilitator: Handle user requests and questions Train new users and provide support for using the Udispatch iPad Participate in the implementation of Siebel on GD Translate materials into French for French-speaking users Write user guides
- Respect, promote, enforce the safety and quality rules of the Company
- Job reporting directly to the ADV Manager
- Receives and transmits information to Service Managers
- Receives and transmits information from the Sales team
- Receives and transmits information to support services
- Place of activity: Moissy-Cramayel (77)
- Mobility: Employment without travel with the exception of seminars or training
- The job requires knowledge of bac + 2/3 level in commercial action or accounting or equivalent
- Professional experience 3 to 5 years in equivalent position
- Knowledge: Mastery of administrative management and general operations of a business Master's degree in ADV
- Expertise : Organize your work according to priorities and objectives Reconcile and Negotiate Analyze and synthesize the data received Archive files and reference documents
- Know-how : Rigorous and organized Reagent Mastery of your emotions
- Good command of English: minimum level B2 required in writing and A2 in speaking (CEFR reference)
- Mastery of IT tools (Office Pack).
- Mastery of customer relationship management/CRM software (Salesforce, etc.)
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Assistant (e ) Administration des Ventes - Bailly-Romainvilliers, France - Ingersoll Rand
Description
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
PURPOSES OF THE EMPLOYMENT:
DESCRIPTION OF SIGNIFICANT ACTIVITIES: NON-EXHAUSTIVE LIST
PROFESSIONAL RELATIONSHIPS :
GEOGRAPHICAL SECTOR - MOBILITY :
TRAINING - PROFESSIONAL EXPERIENCE
KNOWLEDGE - PROFESSIONAL SKILLS (Knowledge, Know-how)
FOREIGN LANGUAGES
OTHER TRANSVERSAL SKILLS
JOB OPEN TO PEOPLE WITH DISABILITIES.
