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    CDI – Chargé Administration des Ventes – H/F/X - Paris, France - Groupe Clarins

    Groupe Clarins
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    Description

    Le poste

    :

    Basé à Paris 17ème

    Vous gérez l'ensemble des aspects administratifs du cycle des commandes clients de sa région et de ses clients.

    La mission :

  • Traitement des commandes clients : saisie manuelle des réassorts, passés par téléphone, mail, traitement des commandes informatisées (portables des commerciaux, EDI, Excel)
  • Gestion du portefeuille clients (Région Sud + Clients) : suivi logistique (stocks, livraisons, ruptures produits), communication avec les Responsables Grands Comptes, renseignements aux clients
  • Utilisation logiciel Excel : Traitement de fichiers Excel pour créer des commandes M3
  • Réclamations : Traitement des retours ou litiges dans MyScm communiqués par les clients, ainsi que ceux saisis par les commerciaux
  • Gestion des appels téléphoniques : Renseignements à apporter aux clients, aux commerciaux, aux salariés, prise de commandes
  • Veille au respect des conditions de vente : prix, délais de livraison, moyens et conditions de paiement,
  • Rend compte au Responsable administration des ventes des commandes reçues, du traitement des réclamations et des ruptures, et de son portefeuille clients
  • Vous êtes :

  • Doté(e) d'un grand sens du relationnel, et orienté(e) clients
  • Réactif(ve) et capable d'analyser les situations
  • Synthétique, rigoureux(se) et organisé(e)
  • Vous apportez :

  • Une première expérience réussie sur un poste similaire
  • Un diplôme de niveau Bac
  • Une bonne maitrise des outils informatique
  • Une bonne connaissance d'Excel
  • Nous avons :

  • 70 ans d'expertise dans la beauté et le spa, avec les marques Clarins et myBlend
  • Des produits uniques et des services innovants
  • Un engagement envers la Responsabilité Sociale & Environnementale intégré dans notre raison d'être
  • Une culture d'entreprise bienveillante et inclusive
  • Des opportunités de développement
  • Une offre de formation riche
  • Une rémunération et des avantages attrayants
  • Un environnement de travail flexible, avec jusqu'à 2 jours de télétravail par semaine

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