- Offer advanced technical consultancy to improve service delivery
- Analyze incident and activity reports to identify areas for improvement
- Provide accurate reports to executive teams on company performance
- Build strong relationships with teams and stakeholders for effective communication
- Manage mid-major service/technical escalations in collaboration with IT directors
- Collaborate with technical design/product teams on different requests
- Participate in business requests, preparing technical RFPs, RFOs, RFQs
- Manage service/change management synchronization between external customers and internal teams
- Facilitate continuous training for internal team members, external partners, and customers
- Provide regular and accurate statements of work, detailing all operational stages, to involved parties
- Exceptional customer-facing skills
- Proficiency in leading physical and virtual teams
- In-depth knowledge of escalation procedures, incident management, and service delivery disciplines
- Efficient task management and prioritization
- Solid technical troubleshooting experience
- Solid technical background in Engineering for TCP-IP | Networks
- Proactive attitude
- Experience managing service and operational level agreements
- Bachelor's degree in Business, Computer Science, or relevant IT degree
- Mastery of ITIL principles or similar
- Network vendor technical certifications
- Excellent teamwork skills
- Enthusiastic with a great attitude towards learning
- High standard of written and spoken English with attention to detail
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Delivery Manager
il y a 5 jours
Instant System Biot, France**Résumé de l'annonce en 4 points**: · - Instant System est un éditeur qui développe des **applis web/mobile de mobilité urbaine.**: · - ** Bientôt 10 ans d'existence et **90+ personnes** dans nos locaux de **Sophia-Antipolis**. Conditions de travail top · - ** Application utile ...
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Service Delivery Manager
il y a 1 semaine
EXPERIS Biot, FranceL'Humain, l'Expertise et l'Innovation, voilà ce qui caractérise l'ADN d'Experis France, ESN de ManpowerGroup reconnue Top Employer 2024. Présente dans 28 pays avec 4000 Talents en France, Experis se positionne comme un acteur incontournable et innovant sur le marché des ESN. Nous ...
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Business & Delivery Manager (H/F)
il y a 2 semaines
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Business & Delivery Manager (H/F)
il y a 2 semaines
CGI Group, Inc. Sophia Antipolis, France**Position Description**: · Chez CGI, leader mondial du conseil et des services numériques, vous rejoignez nos équipes à Sophia Antoplis en tant que Business & Delivery Manager. · Au sein de la technopole de Sophia Antipolis, CGI est reconnue pour son expertise technique et ses o ...
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IT Delivery Manager
il y a 2 semaines
Amadeus Nice, France À temps pleinJob Title · IT Delivery ManagerSummary of the role · Airport IT is a key strategic growth area of Amadeus. We are strongly committed to ambitious growth plans for this division which aim to provide Airport Operational solutions to the segments of Airports Authorities, Airlines, a ...
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Service Delivery Manager
il y a 2 semaines
Experis France Valbonne, Alpes-Maritimes, FranceChez Experis France, une ESN de ManpowerGroup reconnue Top Employer 2024, nous croyons en la force de l'Humain, de l'Expertise et de l'Innovation. Présents dans 22 pays avec 4000 Talents en France, nous sommes un acteur incontournable et novateur sur le marché des ESN. Nous offro ...
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Service Delivery Manager
il y a 23 heures
Experis France Valbonne, Alpes-Maritimes, FranceChez Experis France, une ESN de ManpowerGroup reconnue Top Employer 2024, nous croyons en la force de l'Humain, de l'Expertise et de l'Innovation. Présents dans 22 pays avec 4000 Talents en France, nous sommes un acteur incontournable et novateur sur le marché des ESN. Nous offro ...
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Un Service Delivery Manager F/H
il y a 2 semaines
Experis France Valbonne, Alpes-Maritimes, FranceNous offrons une gamme intégrée de services et solutions IT pour accompagner nos clients dans leurs projets de transformation numérique. · Experis France recherche un Service Delivery Manager (H/F) pour rejoindre nos équipes sur Sophia-Antipolis . · En tant que membre clé de la ...
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Responsable D'entrepôt
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Reach Food France SAS Villeneuve-Loubet, FranceReach Food Services France SAS · 272 ALLEE MAURICE DRUON 06270 VILLENEUVE-LOUBET · - Responsable d'Entrepot_ - Warehouse Manager · - Reports to_ - Sous la responsabilité de : Responsable des Operations · - Starting Date_ - Date de début : June Juin 2024 · - Location _- Lieu : Vil ...
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Administrative Assistant/receptionist
il y a 1 semaine
Reach Food France SAS Villeneuve-Loubet, FranceRéceptionniste Bilingue H/F - Anglais/Français · Job Summary: Oversee the daily management of the front desk and reception area as well as undertaking adhoc administration duties. Coordinate site administration. · Key Responsibilites: · - Greet all visitors to site · - Maintain a ...
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Responsable Media Et Communication Digitale Pour Le
il y a 3 semaines
Orange SA Biot, France**About the role**: · Synthèse de la mission: · Sous la responsabilité du manager de l'équipe « Skills Development for Operations », et en étroite collaboration avec le département RH, vous gèrerez la communication pour la mise en œuvre du plan d'évolution des métiers et des comp ...
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Logistics and Sales Adimistrator
il y a 4 jours
Les Producteurs Reunis Vence, FranceLes Producteurs Réunis is an innovative and fast-growing company in the wine&spirits industry. Our activity involves the production and management of more than 50 own brands of wine and spirits bottled in 12 different countries and distributed globally. · We are looking for a qua ...
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Réceptionniste Bilingue
il y a 5 jours
Reach Food France SAS Villeneuve-Loubet, FranceRéceptionniste Bilingue H/F - Anglais/Français · Job Summary: Oversee the daily management of the front desk and reception area as well as undertaking adhoc administration duties. Coordinate site administration. · Key Responsibilites: · - Greet all visitors to site · - Maintain a ...
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Product Manager
il y a 1 jour
Codasip Villeneuve-Loubet, France**Codasip** is a team of processor solutions experts uniquely helping developers to differentiate their products. Our rapidly growing team is spread across the world, with a large number of our engineers based in our original design center in Brno, Czechia. · We have already help ...
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Tech Lead
il y a 1 semaine
ACOSS Biot, FranceDescriptif du poste · **Mission/Activités** · Intégré-e à l'équipe « Delivery » du secteur Gestion Administrative composée de chefs de projets, de référents techniques et de release manager, vous travaillez en étroite collaboration avec les équipes internes, ainsi qu'avec le four ...
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Change Incident Manager
il y a 1 semaine
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Registration Officer
il y a 2 semaines
EUROPEAN SOCIETY OF CARDIOLOGY Biot, FranceThe European Society of Cardiology (ESC) is a volunteer-led, not-for-profit, medical society. It is an independent, non-governmental organisation. · The ESC is a source of high quality, evidence-based science that pushes the boundaries of cardiovascular medicine. Our members and ...
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Event Assistant
il y a 2 semaines
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Project / Service Manager (H/F)
il y a 2 semaines
ACRI ST Biot, France**Our company** · ACRI-ST is a major player in the space field with R&D activities, mission specification, validation, software and systems development, processing, archiving and dissemination of satellite images for Earth and Space Observation as well as the development of servi ...
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Office Assistant
il y a 1 semaine
Riviera Gourmet Biot, FranceRiviera Gourmet is the No.1 Super Yacht Provisioning Company Yachts & villas with everything they desire. We are a premium company offering only the best quality food and interior items coupled with the very best Customer Service available. If you feel you are able to provide the ...
Technical Delivery Manager - Nice, France - First Point Group
Description
Job Title: Technical Delivery Manager
Location: Paris, IDF, France (possibility of hybrid work model)
Contract Type: CDI
Are you a Project Manager seeking your next career advancement? Our client, an international technology company specializing in online payment solutions, collaborates with prestigious brands in Retail, Hospitality, and Financial Services worldwide. They are currently seeking a Technical Delivery Manager to spearhead solutions for one of their major clients in the Parisian region. This project promises to be both challenging and highly valuable.
Role Overview:
As a Technical Service Delivery Manager (TSDM), you play a crucial role in enhancing user experience and ensuring the smooth delivery of top-notch services that exceed customer expectations. From tracking to analysis to resolution of operational issues, your expertise ensures reliable and seamless service delivery, ultimately driving customer satisfaction.
What You Will Do:
Who You Are:
Our Client is an equal opportunity employer where diversity is valued, and employment is decided based on qualifications, merit, and business need. Join us and grow your career in the fast-paced, exciting technology market, contributing to a business that delivers connected commerce with a feel-good factor.
