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    IT Support Technician - France - bid.

    bid.
    bid. France

    il y a 2 semaines

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    Description

    We are looking for an information technology support technician to join the team.

    IT Support Technician - duties and responsibilities:

    To provide remedial service to a wide range of industry products, performing direct maintenance as required and resolve complex problems. The work may range from installation of new systems including networking to diagnosis of a wide range of customer problems, both software and hardware.

    All tasks should be completed in line with company technical and quality standards and procedures and to provide a high degree of customer satisfaction.

    Main Accountabilities:

    • Works with clients to determine problem and develops and implements appropriate technical solution.
    • Answers to or escalate calls within given timescales.
    • Undertakes installation and maintenance of client systems e.g. PCs, mobile phones
    • Develops and maintains client relationships, identifying opportunities to extend existing service agreements.
    • Assists in development of test and repair processes.
    • Liaises with help desks, support centres etc.
    • Performs trouble shooting and problem resolution.

    Requirements and qualifications:

    • 2 years of experience field service representative or similar role
    • Experience with managing and preserving technical equipment
    • Critical thinker and problem-solving skills
    • Team player
    • Good time-management skills
    • Great interpersonal and communication skills
    • Accustomed to using mobile tools and applications

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