Guest Experience Manager - Issy-les-Moulineaux, France - AccorHotel

AccorHotel
AccorHotel
Entreprise vérifiée
Issy-les-Moulineaux, France

il y a 1 semaine

Sophie Dupont

Posté par:

Sophie Dupont

beBee Recruiter
Description

Company Description
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilit
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

  • Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
  • Ensure that members consistently receive all benefits, and repeat guests and other VIP's receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
  • Liaise closely with other relevant departments to ensure that guests requests and needs are met
  • Update and maintain repeat guest history system
  • Promote Inter-Hotel sales and inhouse facilities according to departmental standards to maximize revenue
  • Handle guests' complaints and comments tactfully and efficiently
  • Handling guests' mails, messages, and answering of phone calls
  • Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
  • Be vigilant in regard to inhouse credit matters and act upon any discrepancies

Qualifications
Degree or Diploma in Hotel Management.
Plus d'emplois de AccorHotel
Voir tous les emplois de AccorHotel