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    Software (Technical) Support Engineer - Grenoble, France - Applied Materials

    Applied Materials
    Applied Materials Grenoble, France

    il y a 1 semaine

    Default job background
    À temps plein
    Description

    Applied Materials, an American multinational with Headquarters in Santa Clara - Silicon Valley California, is the world's leading company in the supply of innovative machinery, services and software used in Semiconductors' production, flat screen monitors and within the Photovoltaic-Solar.

    Our technologies contribute to making products such as smartphones, flat-screen TVs, solar panels and A.I. increasingly accessible to consumers and traders around the world.

    We are looking for a Software (Technical) Support Engineer to increase the Team in Crolles, France, supporting our PDC tools.

    Key Responsibilities

    · Software System Troubleshooting – Microsoft/Networking/Applications (Analyze reported problems & Validate solutions -Provide troubleshooting plans to discover root cause - Deliver rapid resolution on systemic issues)

    · Understand, research, and resolve internal and external application and systems issues of moderate difficulty. Independently learn and investigate customer's high value problem (HVP), systematic bug or systematic software failures.

    · Software Installation & Imaging (Install & configure SW & images on ELS / NPI / FIF tools - Document & perform first of kind installs on HVM tools - Develop & train on Software procedures)

    · Software Test & Validation (Collect & Incorporate Customer specific test scenarios -Construct simulators for testing & troubleshooting - Execute test plans to Validate Software release)

    · Create, test, and verify installation/upgrade instructions for Applied Materials' product releases.

    · Participates in product design, testing and documentation reviews as appropriate. Participate in user conferences.

    · Provide off-hours customer support via pager and cellular telephone as scheduled. Provide telephone coverage as scheduled.

    · Attend AMAT classes in designated product line and external classes for third-party software.

    · Customer Engagement & Training (Foster Customer trust in AMAT Software - Consult on Factory Automation (FA) scenarios - Resolve questions on tool operations & settings)

    · Provide on-going training to customers and customer engineers (CE) for technical products and systems issues.

    · Provide assistance in analysis of customer OS performance, integration and database management issues. Deliver updates and reports to managers, partners and peers.

    · Assist in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation.

    Technical Competencies:

    1. Basic Understanding

    2. Working Experience

    Software Test Simulation (2); Software Test Scripts (1); Software Test Requirements / Specifications (1); Software Test Execution (2); Software Test Documentation (1); Software Test Cases (1); Software Test And Test Release Plan Design (1); Software Tech Support Knowledgebase Sharing (2); Software Issue Problem Statement (2); Software Issue Investigation (1); Software Distribution (1); Internal Software Training (1); Factory Automation Support (1);

    Equipment Factory Automation Support (1); Customer Software Simulations (1); AMAT Product Development Life Cycle (1); Troubleshoot Software Issues (1); Track Software Performance (1)

    Other Competencies:

    Service Excellence (1); Project Management (1); Problem Solving (2); Present Field Issues (1); New Product/Feature Documentation (1); Develop Customer Relationships (1); Customer Service Management (1); Communication (1); Accuracy & Attention to Detail (1)

    Business Expertise

    · Understands key business drivers; uses this understanding to accomplish own work in autonomy

    Problem Solving

    · Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents

    Impact

    · Impacts quality of own work and the work of others on the team; works within guidelines and policies

    Interpersonal Skills

    · Explains complex information to others in straightforward situations

    · Customer Management capabilities

    Education: Bachelor or Master Degree (Computer Engineering, Electronic Engineering, Automation Engineering)

    Experience: 2 - 4 Years

    Travel: 25%, mainly Europe, Headquarters in US

    Languages: French, English Fluent

    Qualifications

    Education:

    Bachelor's Degree

    Skills

    Certifications:

    Languages:

    English (Required)

    Years of Experience:

    2 - 4 Years

    Work Experience:

    Additional Information

    Travel:

    Yes, 50% of the Time

    Relocation Eligible:

    No
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