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    Head of Customer Insights - Paris, France - Qonto

    Qonto
    Qonto Paris, France

    il y a 2 semaines

    Default job background
    À temps plein
    Description
    Join us as the Head of Customer Insights to spearhead the transformation of Qontos approach to customer knowledge You will be the architect behind centralizing analyzing and deploying actionable insights that will shape the future of our products and strategies enabling Qonto to maintain its position as a leader in the fintech sector
    As a Head of Customer Insights at Qonto you will:
    Translate customer data into actionable insights and recommendations and communicate them effectively across the organization to feed business prioritization product roadmap gotomarket strategies acquisitionsales strategy and strategic projects Define businessrelevant customer segments and enrich Qontos knowledge of these segments through 360° data collection initiatives Lead the creation and execution of a comprehensive roadmap to centralize and valorize customer insights across the organization Build and mentor a team dedicated to extracting analyzing and communicating customer insights Foster collaboration with key departments including Product Marketing Sales and Strategy to ensure insights inform decisionmaking and strategy including BIData Science Growth Sales Product PMM Strategy and Customer Service to ensure customer insights are effectively integrated Implement and optimize tools and processes for efficient customer insights gathering analysis and distribution Champion a customercentric culture influencing product development and marketing strategies


    What you can expect:
    A dynamic and ambitious team focused on revolutionizing the finance industry for SMEs and freelancers The opportunity to build the Customer Insights function from the ground up with significant investment and support from senior management A culture that values strategic thinking datadriven decisions and crossfunctional collaboration The chance to make a tangible impact on the companys strategy and product development


    About your future manager:

    Their background:
    You will directly report to our Global Marketing and Communications Director with extensive experience in marketing and customer insights known for her collaborative leadership style and dedication to mentorship She brings a wealth of knowledge in leveraging customer insights for strategic decisionmaking


    About You:
    10 years of experience in consumer research or analytics with a proven track record in leading a team in an international contextDemonstrated ability to drive insightdriven strategies within a largescale organizationExceptional analytical skills with experience in statistical methods and data analysis toolsStrong project management capabilities able to lead multiple initiatives simultaneouslyExcellent communication and collaboration skills able to influence across departments and levelsLocation and

    Remote Work:
    Based in Paris up to 2 remote days per week or fully remote with weekly visits to the office
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