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    Desktop Support Specialist - Paris, France - Ubique Systems

    Ubique Systems
    Ubique Systems Paris, France

    il y a 3 jours

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    Description

    Role Parameters

    Role: Desktop Management

    Job Location: Aix-en-Provence, France-Lille

    Mode: Onsite

    Language : French

    Job Description:

    Bulk refreshes (smarthands GLOPAS)Refresh PC support with individual userManagement of existing Recycle cages at Customer sitesManagement of any existing Loaner lockers at Customer sitesCoordination for Laptop provisioning to New startersLaptop configuration for New startersAssist with Problems – driver updates/patching/firmwareBTO requirementsAsset managementCoordinate Asset repair and Break-fix with equipment providerHardware storage utilizing Customer's on-site storage provisionsCouriers/packaging utilizing Customer's on-site courier/packaging serviceCommunicate designated points of contact at each site from Facility ManagementCoordinate goods receipt with on-site Facility ManagementCoordination and getting on-site assistance from Facility ManagementDesk setup/maintenance (In Country or FM)Hardware Troubleshooting (Mobile / Tablet)Software Troubleshooting (Mobile / Tablet)Issue handlingCoordinate Ordering with Equipment/Service ProviderCoordinate Returns with Equipment/Service ProviderNetworks, GLOPAS, Conferencing, Server/Storage, PrintersSupport any Crisis Management activity as per the plan and responsibilities mentioned for Support track and as may be required by other track.Defining and setting up a process for local announcementsMarketing and branding for local announcementsContent, format and medium of local announcementsPlanning the local announcement – date, time, venue and mediumMaking the local announcement with approved content, format and mediumChange Advisory Board Meetings and Document ReviewOffice Calls and Follow up actionsMonthly performance reportingIT Induction of new usersVIP Support (when a country has an IBA)Advance forecasting and notification of IBAUser follow ups, escalations for tickets, email queries, complaintsNew Starter Tracking: Hardware Orders, AD Account & PhoneCoordinating WEEE: "Waste from Electrical and Electronic Equipment" with Facility Management and 3rd party vendorCoordinating with facility management teams to ensure management of User guidesProviding training and support for new employees (monthly)Assisting users in adapting to new technologies (scheduled quarterly connect session)SCCM & OS TroubleshootingLicense & Software Services Team MeetingsWriting Knowledge ArticlesReviewing aging articlesPresenting knowledge items to teamReviewing and approving proposed or new Knowledge articlesOS version updates and Profile recreations (Vulnerability tickets) – if central workplace services team is not able to deploy updates or create profile due to any reasonGeneral queue monitoring, dispatching tickets, problem tickets.Location: Aix-en-ProvenceLanguages to speak: French, EnglishCandidate must have 6 to 8 years in Field Services / Onsite Support Services PC/Mobile/Hardware Hands & Eyes Meeting Rooms & Events Support Smart Hands Collaboration & Telephony Equipment Office MovesHands-on Office Move ProjectsGood technical knowledge of Windows operating system (Windows 10)Knowledge on Microsoft Office 2016 (Office 365)Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar roleAbility to perform remote troubleshooting and provide clear instructionsExperience in Handling Windows Imaging ProjectExperience in software development, processes, and methodsGood knowledge of basic networking and troubleshooting tools like nslookup, traceroute, ping, and packet capture tools etc.Ability to co-ordinate and interact with various teams to arrive at a quick resolution.Ability to organize workload for effective implementation.Ability to interact effectively at all levels with sensitivity to cultural diversityAbility to adapt new product support as organization evolves.Knowledge on SCCM and Intune administrationKnowledge on mass OS deploymentsExperieced in maintaining multiple OS image and hardware moelsExperience in Microsoft's OEM Pre-installation Kit (OPK) toolsKnowledge of PXE and DHCP functionality.Strong interpersonal skills and ability to translate IT technical language into everyday terms which users can understand, specifically non-technical senior management- Good documentation skills- Good working knowledge of MS OFFICE (Including MS Project and Visio)- Able to handle unforeseen situationsExcellent problem-solving and multitasking skills- High level of acceptance- Can drive value and its methodology- Proven ability to deliver improvements that deliver greater value to the customer and business through more efficient delivery and/or lower costs.- Experience of working in an Operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services.- Experience in the management of multi-discipline teams in distributed locations- Demonstrable results in a business customer facing role, with a track record of delivering services to defined service levels.- Ability to interact with customers so as to ensure that the service is flexible, efficient and responsive

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