Automotive Master Technician - Paris, France - Fisker Inc

Fisker Inc

Entreprise vérifiée

Paris, France

il y a 1 semaine

Posté par:

Sophie Dupont

beBee Recruiter

Description

About Fisker Inc.

California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth.

Passionately driven by a vision of a clean future for all, the company is on a mission to become the No.

1 e-mobility service provider with the world's most sustainable vehicles. To learn more, visit
- and enjoy exclusive content across Fisker's social media channels:
Facebook

,

Instagram

,

Twitter

,

YouTube

and

LinkedIn

Download the revolutionary new Fisker mobile app from the

App Store

or

Google Play

store.

Overview of the role

Master Technicians are responsible for providing best-in-class service and diagnostics for our electric vehicles.

This position requires an experienced service professional with a solid background and hands-on experience in electric vehicle maintenance, diagnostics and repairs.

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This role is based in Paris, France

Responsibilities:

Performs vehicle diagnostics, firsttime IT repairs and manual and airborne software updates at a Fisker facility and/or port of entry.
Avoid repeat repairs and repurchases by understanding customer complaints and following proper service procedures to maintain high customer satisfaction.
Assist in the preparation and validation of detailed service repair manuals, service bulletins, technical and parts information, communication with field personnel and owners, etc.
Promptly identify and report complex technical problems arising in the field.
Undertake the training required to maintain competence as a technician.
Supervise a team of technicians and ensure that the team performs tasks to Fisker standards. Coach and mentor junior technicians.
Provide support to mobile technicians in low service capacity situations to ensure optimal customer service and fast repair times.
Provide support for root cause analysis, identification of emerging trends, problem resolution and facilitate appropriate reporting.

Basic qualifications/knowledge/experience

Have the appropriate certification to register as a workshop leader/manager in France.
Experience in high voltage work, certification and experience working in harsh conditions is a plus.
Five or more years in an EV service role with handson work experience using diagnostic tools and network protocols, e.g. ECU troubleshooting on CAN/LIN/i/Body Bus, LVDS, etc.
Fluency in spoken and written French and English, additional languages are a plus.
Excellent technical problem solving skills with customer contact experience is preferred.

Additional requirements

Strong interpersonal and communication skills to establish effective working relationships.
Independent and selfstarter with a sense of urgency.
Effective in managing multiple priorities, organizing workload and meeting deadlines.
Punctual and reliable.
Excellent work ethic and collaboration skills.
Eager to learn innovative technologies.
Must be willing to travel both domestically and internationally as needed.
Must be willing to work overtime and weekends as needed to meet deadlines and company goals.
Proven experience in customer contact, preferably as a service advisor in the automotive industry.
Ability to teach technical topics to colleagues.

Preferred skills/experience/competencies

Drive for results: drive for high performance, taking responsibility and working towards planning goals, overcoming obstacles, setbacks and uncertainty.
Business acumen: Contributes to company strategy and aligns strategic priorities in own area with overall organisational direction and strategic priorities.
Customer centricity: anticipates customer needs and how to meet them, by doing the right thing in the right way.
Decisionmaking: making informed and timely decisions, taking into account facts, objectives, constraints and risks.
Analytical thinking: gathering relevant information, identifying key issues, comparing data from different sources, drawing appropriate conclusions to arrive at appropriate solutions.
Teamwork and collaboration: facilitates cooperation by actively engaging in joint decisionmaking and sharing best practices.
Demonstrates a global perspective: provides an understanding of the organisation's global market position, opportunities, capabilities and competitive threats and takes into account cultural issues and geographical differences when developing plans and decisions.

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