Apprenticeship - Customer Success Manager - Renewal - Paris, France - Brevo

Brevo

Entreprise vérifiée

Paris, France

il y a 1 semaine

Posté par:

Sophie Dupont

beBee Recruiter

Description

As the recipient of 2022 Best in Biz SMBs and 2023 Built In Best Places to Work awards, we truly value creating a space where our team members and clients feel that they are heard and respected.

North America is our fastest growing market and this is a heavily influential role. If you're looking for a fast-paced and exciting environment where your potential for growth and development is unlimited, then we look forward to meeting you soon

The Customer Success Manager - Renewal & Upsell will be responsible for assisting the Brevo Customer Success Manager Team in their efforts to maintain and grow Brevo revenue.

He/She will focus on maintaining revenue on low-touch clients and will be in charge of ensuring that every yearly contract is renewed and will also focus on dealing with upsells and cross-sell opportunities of existing clients.

As a Customer Success Manager - Renewal & Upsell, you will:

Work with the Lite Enterprise team to ensure the renewal of contracts of low-touch clients
Properly deal with upsell and crosssell opportunities
Contribute to maintaining revenue and lower churn rate in this segment
Work with our Customer Success and Sales team in order to provide feedback on the requirements of our customers
Ensure that the tools in place are used properly and provide feedback to our operations for improvements
Provide feedback on churn reasons and identify points of improvement to avoid it in the future
Update and maintain the CRM data on the lowtouch segment

What will contribute to your success:

Bachelor's or Master's degree student, looking for an internship in sales/customer success
Fluent in French and English
Excellent verbal and written skills
Resultsoriented, excellent time management skills
First experience in a clientfacing position is a plus

What we offer:

A unique opportunity to join an international and collaborative scaleup environment in a hypergrowth context
The chance to grow your professional and technical skills, with real room for career progression

Meal vouchers

Swile (12,5 € per day)
Work's council benefits (HelloCSE)
Very competitive referral program Second parent leave: 1 month of fully paid leave
English and French classes, and over courses available on Udemy
Budget to support your workspace at home
A modern office in a central location with free fruits, drinks & lots of fun activities
Relocation package and visa sponsorship for international more

Meet us: