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    Service Director France - Paris, France - Bystronic Laser AG

    Bystronic Laser AG
    Bystronic Laser AG Paris, France

    il y a 2 semaines

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    Description
    We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.
    The Service Director is responsible for overseeing all after-sales activities within France & Benelux cluster. This includes traditional customer service operations such as support and customer management, as well as services and repairs.
    The Service Department is a trusted partner to our clients worldwide.

    We put our customers first, aspire to truly understand their priorities, and then apply cutting-edge solutions to meet these needs.

    Our Service team of dedicated and passionate professionals wants to create an outstanding customer experience.


    Service leadership:

    Executes all after-sales & service activities across the designated cluster with team and support functions to ensure consistent achievement of targets aligned to strategic goals of the EMEA organization.

    Evaluates the performance of local service team leader resp. local service team against pre-determined and aligned goals and provides feedback.
    Directs and optimizes after-sales operations to ensure they are streamlined, cost-effective, and aligned with the cluster's strategic objectives.

    Develops and leads a highly motivated after-sales service team by setting clear goals, providing regular feedback, and facilitating professional development opportunities.

    Fosters integration with Cluster Sales Director to ensure a holistic customer experience across the entire customer journey.

    Bachelor's degree (BA or BS) in Sales, Business, or a related field.

    Minimum of 5-7 years of experience in a business-to-business field service environment, ideally 2+ years of management experience directing multiple field service professionals.

    Applicable product & industry knowledge and affinity with industrial customer solutions, technology and services and knowledge of the specific after-sales & service needs and challenges within this industry.

    English language skills in addition to local language within geography.
    Proficiency in utilizing a CRM system to analyze and execute on data; familiarity with Salesforce is an asset.
    You meet international and interdisciplinary projects and collaboration and a great, committed, high-performing team with mutual feedback.

    We are a fast-growing, international company that is fully committed to innovation, and we cultivate a positive, open corporate culture.


    Actively shape your future:
    strong focus on personal and professional development and the opportunity to continuously develop yourself (internal and external trainings).
    We look forward to receiving your online application

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