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    Customer Experience Specialist, German market - Paris, France - DentalMonitoring

    DentalMonitoring
    DentalMonitoring Paris, France

    il y a 2 semaines

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    Permanent À temps plein
    Description

    Dental Monitoring is a MedTech scale-up in a fast-growing medical field. We are looking for new talent to join our team

    What are the value added of Dental Monitoring's solutions for its clients

    ✦ Our SAAS monitors and optimizes orthodontic treatment for doctors and patients alike using our app and patient platform
    ✦ DentalMonitoring brings the first AI-driven technology in the oral healthcare space
    ✦ With more than filed patents on our technology, we are leading an entire industry in how we approach the orthodontic experience
    ✦ Our handy tool, the Scanbox, helps patients and doctors to easily detect intra oral observation
    ✦ Their patients smile again

    Dental Monitoring was promoted in the Next for the second year in a row.

    We are currently looking for aCustomer Success & Support Specialistto support our growth for German market.

    The Customer Success & Support Specialist Role

    Your mission is to optimize the quality of the customer experience aimed to help healthcare professionals and their patients, as well as to ensure excellent communication between several internal departments

  • Must be innovative and a self starter
  • Ability to think independently and make decisions applicable to the success of the customer and the team
  • Telephone and e-mail support to our internal and external customers
  • Conduct metric reviews for new and existing accounts to analyze training and development needs
  • Partner with Customer Success team to provide consultation and solutions to poor performing accounts
  • Ability to work under pressure, organize and prioritize responsibilities.
  • Reporting of user activities with partnering departments
  • Ability to handle all technical and support back end questions for patients and doctors, and liaison with other departments as needed
  • Drive retention and growth among the most valuable DM customers by understanding their business needs and helping them succeed through targeted onboarding support and training
  • Enable successful roll-out of DM to customer's patients, so that a self- sufficiency is achieved by a practice
  • Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
  • Identify opportunities for customers to act as DM advocates ( testimonials, case studies)
  • Collaborate closely with the original Sales Executive to support upsell and cross-sell opportunities for more Monitoring or other DM solutions
  • Marshall resources across the DM organisation as needed to support customer's product and patient issues
  • Represent the voice of the customer to inform DM sales process and product Roadmap

    • It would be fantastic if you have

  • Native German speaker + fluent in English
  • Minimum Bachelor's degree or equivalent job experience
  • Minimum + years Customer Support experience or in any related field
  • Degree educated and knowledge of the dental market
  • Excellent knowledge of technology and especially strong in social networking and communication technology (Skype, Zoom, Linked-In and Office software)
  • Curious and passionate about new technologies
  • Self sufficient with effective and professional communication skills
  • Ability to learn and engage with new technologies with minimal training
  • Experience in training people on technological tools
  • Excellent interpersonal, editorial skills, and analytical skills
  • Fluent in verbal, written, and professional English
  • A can-do attitude and willingness to roll up your sleeves to get things done
  • Empathetic, positive attitude with a desire to help our customers reach their goals
  • Experience in a Customer Success, Relationship Management, Account Management, or similar role
  • Experience working with software solutions that need to be adopted to success within challenging customer conditions
  • Experience building and maintaining relationships, while working to mitigate churn and drive engagement, renewals and upsell/cross-sell

    • Our work environment

    At DentalMonitoring our employees thrive because :

    We are collaborators It is a core value and our team of researchers, doctors, developers, salespeople and all of our stakeholders work together to put our customers first
    DM is a diverse, multicultural company. You can find more than nationalities throughout our teams
    Our renovated offices are placed in the heart of the th arrondissement

    What we bring to our employees

    Your ideas will be heard Our culture promotes initiatives, ownership and feedback.

    Everyone will do their best to help you develop your skills -we can't all know everything

    We place significant importance on the quality of work-life balance.

    Here are some perks that we offer our employees:

    Swile card
    Alan for health insurance
    Free shares plan
    Hybrid work
    Flexible personal time off policy
    Gymlib
    Corporate events
    Referral policy

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