Emplois
>
Paris

    Customer Service Advisor - Paris, France - New Balance

    New Balance
    New Balance Paris, France

    il y a 2 semaines

    Default job background
    À temps plein
    Description

    Who We Are:

    Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.

    JOB MISSION:

    Provide an excellent service to all New Balance customers, offering a seamless end to end service and a high level of customer care and follow up.

    Provide support and administration to the Sales team. Ensure all aspects of order book management are completed in a timely manner, including order processing, order maintenance and order book conversion for wholesale accounts.

    Be pro-active, professional and a supportive team player.

    Act as an ambassador of New Balance and demonstrate the key values of Integrity, Teamwork and Total Customer Satisfaction.

    KEY RESPONSIBILITIES

  • Forward orders to be entered in line with business rules following correct buy windows issued by Demand Planning.
  • ASAP orders to be placed against availability and picked and delivered within the agreed business rules. Any orders for credit release to be communicated to credit team immediately.
  • Maximise order book conversion by collaborating with Sales, Finance, Logistics and the customer.
  • Ensure that the order book is dated and aligned to key product launches and intros as well as customer required delivery dates.
  • Adhere to Action Orderbook Cleanse and Housekeeping monthly ensuring all deadlines issued by EMEA team are executed.
  • Ensure orderbook is valid with correct customer information, dates, order types, prices and discounts and any issues are identified and resolved with urgency.
  • Order books sent weekly to customers and Account Managers where required.
  • Ensure all worksheets, VAS and booking requirements are met and deadlines adhered to where relevant.
  • Manage all customer returns whilst ensuring EMEA processes and policies are followed.
  • Ensure cancellations are processed in line with EMEA policies.
  • Pro-active shipping of allocated orders within a viable window, to reduce aged orders and cancellations.
  • Test and Implement any process improvements as required.
  • Attend scheduled Account Manager meetings with sales reps to ensure a full orderbook review and action any amendments or updates that are required.
  • Build and maintain strong relationships within the business to ensure seamless processes and, apply this to the external customers.
  • Ensure that minimum standards are met in all aspects of the role and procedures are followed correctly.
  • Processes and specific practices for accounts to be documented and updated as and when needed.
  • Take ownership of your personal objectives and development.
  • Ensure all customer and consumer queries and enquiries are dealt with promptly and professionally – emails to be acknowledged within a maximum 24 hours.
  • Consumers - All calls, emails and off-line enquiries to be logged and resolved promptly and efficiently.
  • Manage day to day customer service activities with the aim to fulfil customer and consumer requests, queries and provide creative solutions.
  • All customer and consumer calls to be answered promptly and professionally.
  • Communicate effectively with all members of the team and the wider business, escalating any issues outside your remit to the appropriate department.
  • Customer engagement - build customer relationships by visiting accounts and attending sell-ins where possible.
  • Work within the Data Protection policy to ensure that we are meeting our obligations.
  • Ensure product and technical knowledge is kept up to date by utilising colleague expertise, NB link resources and web research.
  • Manage all aspects of the proforma process from order placement to delivery ensuring correct procedures are followed.
  • Manage all aspects of the cash on delivery process from order placement to delivery ensuring correct procedures are followed.

    • REQUIREMENTS FOR SUCCESS

  • Clear and concise communicator
  • IT literate – Microsoft Office skills essential
  • Strong organisation & Time Management skills
  • Strong numeracy and literacy skills
  • Experience in a similar role or industry
  • Strong problem-solving ability
  • Self-motivated, ability to work as part of a team or alone.
  • Strong attention to detail.
  • Good relationship builder with internal and external customers
  • Conscientious
  • Pro-active approach
  • Positive outlook
  • Works well under pressure and strict deadlines
  • Total Customer Satisfaction mindset
  • Fluent in French and English
  • Location : Paris
  • Interface, Inc.

    Customer Service Advisor

    il y a 1 semaine

    Interface, Inc. Paris, France

    ASSISTANT(E) COMMERCIAL(E) ADMINISTRATION DES VENTES · Mission : la satisfaction client. · Rattaché(e) à une région, vous avez pour mission de venir en soutien des équipes commerciales terrain en B to B. · Vous assurez la gestion des demandes et des commandes de nos clients. Tout ...

  • Interface, Inc.

    Customer Service Advisor

    il y a 5 jours

    Interface, Inc. Paris, France

    Mission: · La satisfaction client. · Rattaché(e) à une région, vous avez pour mission de venir en soutien des équipes commerciales terrain en B to B. · Vous assurez la gestion des demandes et des commandes de nos clients. Tout en tenant compte des contraintes internes (disponibil ...

  • New Balance

    Customer Service Advisor

    il y a 4 jours

    New Balance Paris, France

    **Who We Are**: · Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We fo ...

  • Volta Trucks

    Hgv Service Advisor

    il y a 2 semaines

    Volta Trucks Paris, France

    Volta Trucks, a hypergrowth European Electric Truck Manufacturer, is looking for a HGV Service Advisor to welcome customers and respond to customer requests in our Service Centre. · This is a unique opportunity to start with blank sheet of paper and design programmes that truly m ...

  • Moncler

    Client Service Advisor

    il y a 1 semaine

    Moncler Paris e, France

    **Moncler** is looking for **Client Service Advisors bilingual in German and English** to join our dynamic EMEA Client Service team based in **Paris** for a CDD from July/August 2023 to the end of January 2024. · Our Client Service Advisor will play a key role in developing and p ...

  • Moncler

    Client Service Advisor

    il y a 1 semaine

    Moncler Paris e, France

    **Moncler** is looking for multilingual **Client Service Advisors bilingual Spanish and French** for our EMEA Client Service based in **Paris** for a CDD starting in August 2023 until the end of january 2024. · Our Client Service Advisors will play a key role in developing and pr ...

  • Moncler

    Client Service Advisor

    il y a 1 semaine

    Moncler Paris e, France

    **Moncler** is looking for multilingual **Client Service Advisors trilingual English, Spanish and French** for our EMEA Client Service based in **Paris** for a CDD starting in August 2023 until the end of january 2024. · Our Client Service Advisors will play a key role in develop ...

  • Moncler

    Client Service Advisor

    il y a 1 jour

    Moncler Paris e, France

    **Moncler** is looking for multilingual **Client Service Advisors fluent in Spanish & English** for a CDD within our EMEA Client Service Department based in **Paris **starting from October 2024. · Our Client Service Advisors will play a key role in developing and providing a pers ...

  • Moncler

    Client Service Advisor

    il y a 1 jour

    Moncler Paris e, France

    **Moncler** is looking for multilingual **Client Service Advisors fluent in French & English** for a CDD within our EMEA Client Service Department based in **Paris **starting from October 2024. · Our Client Service Advisors will play a key role in developing and providing a perso ...

  • Adevinta Group

    People Services Hub Advisor France

    il y a 2 semaines

    Adevinta Group Paris, France

    Global Teams France · Paris, France · Media Production / People Operations / General Business · Full-time · **Job Description**: · **Qualifications**: · Additional Information · Company Description · Description of the team · The PSH Advisors are generalists, responsible for all ...

  • Interface, Inc.

    Customer Service Advisor

    il y a 2 semaines

    Interface, Inc. Paris, France À temps plein

    ASSISTANT(E) COMMERCIAL(E) ADMINISTRATION DES VENTES · Mission : la satisfaction client. · Rattaché(e) à une région, vous avez pour mission de venir en soutien des équipes commerciales terrain en B to B. · Vous assurez la gestion des demandes et des commandes de nos clients. Tout ...

  • SAP

    Senior Services Sales Advisor

    il y a 2 semaines

    SAP Levallois-Perret, France

    **We help the world run better** · **EXPECTATIONS AND TASKS** · - Be a Trusted Adviser and "Talk Business" · - Deal with LOB, Executive Level · - Establish powerful relationships · - Be a strong contributor to the Virtual Account Team · - Strategic Selling (Leverage the portfolio ...

  • Konica Minolta Sensing Europe

    Service Advisor

    il y a 2 semaines

    Konica Minolta Sensing Europe Roissy-en-France, Val-d'Oise

    Service Administrator (full time) · Derived from our state-of-the-art optical and image processing technologies, Konica Minolta's measuring instruments help improve quality control and precision in a wide variety of industries. Our display color analyzers for measuring the color ...

  • Basware

    Senior Services Advisor

    il y a 3 semaines

    Basware Paris, France

    Job Description · Basware, the global leader in AP Automation, is seeking an experienced services sales professional to join our dynamic team as a Senior Services Advisor and be an important part of Basware's growth story. · As a trusted advisor in our Professional Services te ...

  • New Balance

    Customer Service Advisor

    il y a 3 semaines

    New Balance Paris, France À temps plein

    Who We Are: · Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster ...

  • Schiller International University

    Student Academic and Career Services Advisor

    il y a 2 semaines

    Schiller International University Paris, France À temps plein

    Your mission · The Student Academic & Career Advisor at Schiller International is responsible for guiding the student through their entire journey at Schiller, from the time they enroll, providing them orientation as they begin their studies, until they graduate, making sure all ...

  • Moncler

    Conseiller(ère) de Vente

    il y a 1 semaine

    Moncler Paris, France

    **MONCLER **recherche pour nos boutiques des **Galeries Lafayette Haussmann**, recherche un **Client Advisor Saisonnier** en CDD à temps plein de novembre 2023 à fin janvier 2024. · Avec une présentation irréprochable et une élégance naturelle, nos Client Advisors guident chaque ...

  • Tesla

    Support Regional Supervisor

    il y a 1 semaine

    Tesla Paris, France

    What to Expect · - Chez Tesla, nous construisons une expérience de bout en bout plus intelligente, connectée et automatisée. Nous recherchons des talents de classe mondiale pour contribuer à ce voyage. L'optimisation et la mise en œuvre des processus et des systèmes constituent u ...

  • LolaLiza

    Collaborateur de Vente Marche en Famenne

    il y a 2 semaines

    LolaLiza Paris, France

    _Etes-vous passionné par la mode? · Vous aimez satisfaire les clients? · Réaliser de bons chiffres de vente vous donne de l'énergie?_ · **Alors lisez certainement ce qui suit, car vous êtes peut-être notre prochain SUPER talent pour notre magasin de Marche-en -Famenne** · Votre p ...

  • Expertise France

    de Communication Junior

    il y a 2 semaines

    Expertise France Paris, France

    Expertise France is the public agency of French international technical cooperation.The agency operates around four priorities: · - democratic, economic and financial governance; · - security and stability of countries in crisis/post-crisis situations; · - sustainable development ...