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    Customer experience coordinator - Île-de-France - saint_gobain_group

    saint_gobain_group
    saint_gobain_group Île-de-France

    il y a 2 semaines

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    CDD
    Description

    Contamos com você para

    In Saint-Gobain, at corporate level within the Marketing & Development Team, stands the Central Customer Experience Team, with the mission to support countries & businesses to implement and leverage customer experience locally.

    As a customer experience coordinator, you will help Saint-Gobain organizations to design the Voice of Customer strategy, in alignment with the rules we defined for the group.

    Manage Medallia Voice of customer tool (70%)

  • Promotes the tool and the good practices.
  • Onboard new businesses and follow their Voice of Customer program deployment.
  • Manage the projects together with our external vendor Medallia.
  • Consolidate relevant dashboard, to let users have the right visibility of their VoC collection.
  • Explore, promote and deploy new functionalities.
  • Animate the community and implement new channels.
  • Consolidate pedagogical documents.
  • Follow budget and internal invoicing.

    • You will also be in charge on specific project to use the Voice the customer outcome and turn it into actionable plans. You will be able to use relevant methodologies already built by the team (persona, customer journey mapping, interview, action plan .. )

    Developp the customer experience tools (25%)

  • Develop and follow new functionalities for the internal CX Website (wordpress) in peer with a development agency.
  • AI project management: follow a project that automatize interview analysis.
  • New digital customer experience training: project and content management supported by an Intern and developed with the Full CX team adhesion.
  • Follow CX KPI supported by an intern.

    • Animate the community (5%)

  • Consolidate good practices.
  • Post and animate the Yammer.
  • Participate to Webinar
  • Participate to CX training on site.

    • Este trabalho é para você?

  • Master's degree in business, Marketing or a related field. Gradutate level accepted with a previous internship in measuring customer satisfaction.
  • Familiarity with customer feedback platforms and VoC programs is a plus.
  • Proficiency in data analysis, preferably with a focus on customer data and insights.
  • Detail-oriented, with a commitment to data accuracy and quality.
  • Ability to work independently and as part of a team, managing multiple projects and deadlines.
  • Great communication skills to convey data findings into a comprehensive business meaning for the audience you will address.
  • Fluent in English
  • Strong communication and project management skills
  • Educational, Customer oriented, listening skills, autonomous and team player.

    • Um pouco mais sobre nós

    Saint-Gobain designs, manufactures and distributes materials and solutions for the construction, mobility, healthcare and other industrial application markets. Developed through a continuous innovation process, they can be found everywhere in our living places and daily life, providing wellbeing, performance and safety, while addressing the challenges of sustainable construction, resource efficiency and the fight against climate change. This strategy of responsible growth is guided by the Saint-Gobain purpose, "MAKING THE WORLD A BETTER HOME", which responds to the shared ambition of all the women and men in the Group to act every day to make the world a more beautiful and sustainable place to live in.

    Informação importante

    Up to 25% travels

    Saint-Gobain encourage la diversité des équipes et favorise notamment l'inclusion des personnes en situation de handicap.

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