- Gather and document comprehensive business requirements for payment solutions, considering stakeholder needs and industry standards.
- Coordinate with IT teams to design and implement payment solutions with existing systems and platforms.
- Conduct thorough feasibility studies and impact assessments for proposed payment initiatives, evaluating technical feasibility, cost-effectiveness, and potential risks.
- Collaborate with scrum team to provide valuable insights and feedback from support interactions, contributing to the enhancement of OnePay products and services.
- Implement tools and systems to streamline support workflows, analyze support trends to drive continuous improvement.
- Monitor transactional data to detect fraud, anomalies, and trends, and implement strategies to mitigate risk.
- Develop and implement robust processes and procedures for handling payment-related inquiries, issues, and escalations from both internal and external stakeholders.
- Serve as the primary point of contact for resolving complex payment-related issues, coordinating with scrum team and PSP to ensure timely resolution.
- Stay informed about regulatory requirements, compliance standards, and industry best practices related to payment support operations, ensuring adherence at all times.
- Provide training and support to internal stakeholders on OnePay and support technical Q&A workshops.
- Monitor key performance indicators (KPIs) and metrics to track the effectiveness of payment solutions and identify opportunities for optimization.
- Analyze current payment processes and systems to identify inefficiencies, bottlenecks, and areas for improvement.
- Minimum of 4 years of experience in payment processing or related field.
- Knowledge of payment technologies, including payment gateways, card networks, PSPs, and digital payment solutions.
- Knowledge of tangible application design, of operational architecture, and of enterprise architectural topics.
- Familiarity with regulatory requirements such as PCI DSS, GDPR, PSD3 and AML/KYC regulations.
- Strong analytical skills with the ability to interpret complex data and make actionable recommendations.
- Understand the requirement, analyze, evaluating technical feasibility, cost-effectiveness.
- Familiarity with Agile methodology.
- Fluent in English (verbal and written).
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Business Analyst for Payment - Saint-Ouen-sur-Seine, France - ALLIANZ PARTNERS
Description
Key responsibilities
This Business Analyst (BA) position consists of collecting, analyzing and validating the business requirements, translating business requirements for IT developments and evaluating the technical feasibily with IT support, following the IT implementation, supporting the stakeholder during the test phase.
Through wthis role, you will focus mainly on below activities:
What you bring
What we offer
Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs.
All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let's care for tomorrow.
Note: Diversity of minds is an integral part of Allianz' company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.
