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    Senior Product Designer Loyalty - Paris, France - Accor

    Accor
    Accor Paris, France

    il y a 6 jours

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    À temps plein
    Description

    Company Description

    Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 2,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality.

    Accor Tech & Digital, jobs in the tech field where intelligence is above all human

    Job Description

    We are the Digital & Business Factory of the Accor Group, the innovation and transformation laboratory of the global leader in the hospitality industry;

    With our 700 - Heartist, we bring together the best of hospitality and the best of tech & digital.
    Our ambition: to offer personalized, memorable, and sustainable experiences.

    Here, we give birth to new ways of traveling in each of our 5,500 hotels, closest to our 100 million customers in 110 countries.

    Here, we are at the heart of a fantastic playground for designing and creating digital products and services, for our customers and our hotel teams, generating maximum value for our company.

    Here, your scope will have no boundaries, so dare to impact on the world with us

    Here is where your greatest challenge awaits you:

    Accor has a strong ambition: to reinvent the travel experience by emphasizing personalization and a strong brand identity. Achieving this is the obsession of the Digital Direction: a team dedicated to defining and implementing the future of the Accor Product Experience.

    Attached to the Product Design team and under the responsibility of the Lead Product Designer Loyalty, you will be assigned daily to topics related to our loyalty program and our partnerships and business tools. You will work closely with a multidisciplinary team (Product, Tech, business, UX content, Design system, User Research) and will be responsible for the experience, engagement, and usability.

    Your mission:

    Define and justify a multichannel and intuitive digital experience with our product teams.

  • Detect weak signals: you collaborate with your POs or PMs and User Researchers to delve into and clarify user expectations and identify opportunities to seize. You must also capture and disseminate trends that we should draw inspiration from;
  • Embed design in our practices: you must advocate for the right approach within your squads and facilitate your team's work with a suitable methodology to design the best possible user experience;
  • Build and improve: you move from the still-evolving idea to a robust prototype. You and your team juggle between user tests, iterations on your work, and seek to improve what you do;

    • Your mission will also be, with the rest of the designers, to strengthen our posture and visibility.

  • Contribute to improving our practices and the team's efficiency (Design System, implementing a process...)
  • Promote Accor-made product design internally (presentations, demos) and externally (meetups, articles, publications...)

    • Your responsibilities:

  • Business & Strategy - Imagine and formalize the Design elements of the product strategy:
  • By understanding the business and user challenges in order to translate them into opportunities; By challenging and integrating business issues into your work.
  • Discovery - Understand user problems and design the best possible experiences:
  • By framing topics with your PO or PM;
  • By de-risking opportunities through research - quantitative and qualitative - to identify and clarify problems and expectations (data analysis, interviews or user tests, etc.);
  • By formalizing all user knowledge in deliverables tailored to product stakeholders (personas, JTBD, etc.);
  • By exploring or designing different solutions supported by the definition of measurable KPIs, and brainstormed during workshops with stakeholders;
  • By testing and validating with users the selected solutions (user tests or A/B tests).
  • Delivery - Ensure smooth and high-quality delivery by supporting the product team in delivery:
  • By being a key player in the quality of delivery through good collaboration with POs and developers (quality handoff, meticulous QA, etc.);
  • By using the Design System as a contributor and ensuring its coherence;
  • By staying tuned to user needs and ensuring continuous product improvement through appropriate analysis and research techniques (Analytics, A/B testing, etc.).
  • Monitoring and continuous improvement - Streamline Design work:
  • By adapting your working methods according to the ambitions and deadlines of the subjects;
  • By having a global vision beyond your scope and taking into account all e-commerce;
  • By bringing your knowledge of new technologies, design trends, and changes in user behavior;
  • By enriching your thinking by benchmarking market references in hospitality.
    • Qualifications

    And you?

  • Graduated from a top Engineering or Generalist Business School, with a focus on computer science or a specialized Master's degree in Design.
  • Ability to work in a team and collaborate effectively with stakeholders from different departments.
  • Strong written and verbal communication skills to present analysis results in a clear and concise manner.
  • Mastering user experience design both strategically and operationally and being able to explain it to both expert and novice interlocutors;
  • Mastering the methodology and tools related to Product Design;
  • Having a successful experience of at least 6 years as a Product Designer;
  • Having experience in B2C Consumer and e-commerce is a plus; You are rigorous and organized, able to lead and prioritize team work;
  • Empathy, active listening, and pedagogy are keywords for you;
  • Proficient in Figma and familiar with using a Design System;
  • Fluent in English (presentations conducted in English)
  • Strong ability to give and receive constructive feedback.
    • Additional Information

    Accor dares to impact:

    - the world

  • We are committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.
  • On the tech side, we are committed to reducing the impact of digital technology across all our projects.

    • - your career:

  • We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences.
  • Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis.
  • We value the richness of diverse nationalities represented, from various backgrounds, encompassing all the stories that make us who we are. We encourage diversity in personalities and professional paths. We know how to adapt to the specific needs of our employees, especially those with disabilities.

    • - Specifically, at the Digital & Business Factory

  • Expanded remote work and no meetings on Wednesday afternoons,
  • Continuous improvement & training: Hackathons, exceptional technological partnerships, dedicated talent management, and a specialized platform for training, Digitech Academy & certifications.

    • and also,

  • Work from Everywhere: Personal access provided to over 500 coworking spaces, many of which are within our hotels.
  • ALL - Heartist Program: Unforgettable stays and experiences at all Accor locations and partner venues worldwide.
  • Heartist for Good Program: Commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours).
  • An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities.
  • Sustainable Mobility Package up to €700 for the use of "green" transportation, or 75% coverage of Pass Navigo (public transportation pass).
  • €10 meal vouchers.
  • A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents.
  • And at our Issy les Moulineaux site: Collaborative workspaces, an employee restaurant, unlimited coffee, gaming and sports areas, a concierge service, and a park just across the street

    • Is this mission appealing to you?

    Recruitment is all about people

    Apply, and we will offer you:

  • A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you.
  • An interview with the team manager responsible for the role you are interested in.
  • For some roles, you might also be required to complete an assessment (use case and motivation questionnaire.
  • A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group.
  • A personalized feedback.

    • #accordigitalfactory

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