- Perform Field Service-related duties in line with internal rules, customer regulations and health and safety guidelines.
- Specific product support to be given on Multi-Collector instruments.
- Work remotely providing on-site services exceeding customer expectations and ensuring that customers become promoters of our business through positive feedback and dedication.
- Deliver the highest professional relationship with our customer base raising technical issues to quickly resolve accurately critical tasks as the need arises. Follow our ethical business conduct guidelines.
- Enable the customer's success through their partnership with Thermo Fisher Scientific. Utilise web-based, sales lead logging tools to ensure customers are offered those products and services they require enabling them to reach their objectives
- Optimize own work schedule by coordinating with all the required partners for service planning (Dispatch function, Team Leader, Senior Manager)
- Manage company assets including parts inventory, laptop computer, mobile phone, test equipment (ensuring validation calibration), tools, software, company car etc.
- Responsible for timely and accurate reporting of activities including field service reports and expenses reports
- Collaborate with the Sales team regarding lead generation, customer activities and updates.
- Professional background in Electronics/Chemistry/Engineering or related subjects
- Experience in handling- or servicing analytical equipment gained either as an Engineer, application specialist or working as a Scientist or Technician in a laboratory
- Some knowledge of inorganic mass spectrometry an advantage, but not critical
- Proficient in French and English
- A valid Driver's License
- Comfortable working in a customer-facing role, with an always customer-centric approach
- Strong interpersonal and administrative skills
- Self-sufficient; comfortable working independently and a logical approach to setting work priorities
- Willing and able to travel extensively on a weekly basis across the region (4 to 5 days per week), including some overnight stays and longer trips for trainings etc - up to 70% annum.
- Excellent career progression opportunities with a large and growing global employer.
- High quality training and mentoring
- Competitive salary, plus performance bonus & full benefits package
- Company car
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Field Service Multi-collector Mass Spectrometry - Villejust, France - Thermo Fisher Scientific
Description
You will primarily support our French based customers utilising our Multi-Collector product portfolio. You will:
Our Organisation
Our customized service offerings and outstanding services have the flexibility and experience to uniquely address our customer's business needs. Whether they are looking to arrange for service on a single instrument or are seeking resources to handle entire labs, there is a solution to meet their business requirements.
Who we are looking for:
What's in it for you:
About us:
Thermo Fisher Scientific is an equal opportunities employer. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain . As one team of 100,000+ colleagues, we share a common set of values
